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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of production economics"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Lam, Terry"
~subject:"Markenführung"
~subject:"Restaurant industry"
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Markenführung
Restaurant industry
Beschwerdemanagement
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Lam, Terry
Jang, Soocheong
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Sreejesh, S.
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Cheng, Simone
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International journal of hospitality management
International journal of production economics
International journal of quality and service sciences
Journal of the Academy of Marketing Science
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The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
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