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~isPartOf:"International journal of hospitality management"
~isPartOf:"International journal of quality and service sciences"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Service industry"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Service industry
Dienstleistungsqualität
513
Service quality
511
Kundenzufriedenheit
269
Customer satisfaction
268
Consumer behaviour
221
Konsumentenverhalten
221
Beziehungsmarketing
139
Relationship marketing
139
Hotel industry
129
Hotellerie
129
Gastronomie
107
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107
Hospital
65
Customer service
63
Kundenservice
63
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57
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52
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50
Qualitätsmanagement
50
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43
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38
Job satisfaction
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33
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Produktqualität
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24
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Guchait, Priyanko
3
Paşamehmetoğlu, Ayşın
3
Svensson, Göran
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Busser, James A.
2
Cini, Daniela
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Jang, Soocheong
2
Khoo-Lattimore, Catheryn
2
Kim, Jong-hyeong
2
Lugosi, Peter
2
Pencarelli, Tonino
2
Petzer, Daniel J.
2
Pizam, Abraham
2
Shulga, Lenna V.
2
Splendiani, Simone
2
Svari, Sander
2
Tulucu, Fadime
2
Wang, Xingyu
2
Wen, Xueqi
2
Aattila, Anna S.
1
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Adol, Gogo Fredrick Collins
1
Al-Abdin, Ahmed
1
Al-Kilani, Mohammad Hani
1
Al-Refai, Abd Al-Aziz Hamed
1
Anand, Byram
1
Andajigarmaroudi, Saeed
1
Ariffin, Ahmad Azmi M.
1
Armstrong, Anona
1
Astrini, Nidya Judhi
1
Avloniti, A.
1
Bashir, Irfan
1
Beldona, Srikanth
1
Bento, Graziela dos Santos
1
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International journal of hospitality management
International journal of quality and service sciences
Health care management review : HCM review
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Working paper / National Bureau of Economic Research, Inc.
48
The service industries journal
47
NBER working paper series
46
The journal of services marketing
45
NBER Working Paper
43
Journal of health economics
41
Quality management journal : QMJ
39
The TQM journal : the international review of organizational improvement
39
Journal of business research : JBR
38
Journal of health organization and management
36
Services marketing quarterly
31
Journal of retailing and consumer services
30
International journal of contemporary hospitality management
27
Service business
25
Total quality management & business excellence
25
International journal of productivity and quality management : IJPQM
24
International journal of quality & reliability management
24
Journal of marketing for higher education
24
Journal of service management
24
Health marketing quarterly
23
Management science : journal of the Institute for Operations Research and the Management Sciences
22
Health economics
21
International journal of production economics
21
Journal of hospitality marketing & management
21
Discussion paper series / IZA
20
Journal of service research : JSR
20
Beiträge zur Hochschulpolitik
19
International journal of services and operations management
18
Journal of service research
18
European journal of operational research : EJOR
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of services and operations management : IJSOM
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
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ECONIS (ZBW)
102
OLC EcoSci
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1
The service sector in the classical world : focus on entertainment and well-being
Bröchner, Jan
- In:
International journal of quality and service sciences
15
(
2023
)
5
,
pp. 1-14
Persistent link: https://www.econbiz.de/10014456732
Saved in:
2
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
3
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
4
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
5
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
6
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
7
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
8
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa
;
Sudbury-Riley, Lynn
;
Al-Abdin, Ahmed
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
Saved in:
9
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
10
Interactive voice response systems : the double-edged sword of AI and the culture of hospitality in healthcare
Hacikara, Ahmet
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-2
Persistent link: https://www.econbiz.de/10014334771
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