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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business ethics : JOBE"
~isPartOf:"Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences"
~subject:"Salespeople"
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Salespeople
Verkaufspersonal
37
Ethics
13
Ethik
13
Selling
13
Verkauf
13
Business ethics
11
Unternehmensethik
11
Beziehungsmarketing
10
Relationship marketing
10
Arbeitsverhalten
9
Work behaviour
9
Arbeitszufriedenheit
7
Job satisfaction
7
Compensation system
5
Vergütungssystem
5
Agency theory
4
Customer satisfaction
4
Customer service
4
Emotion
4
Employee retention
4
Hotel industry
4
Hotellerie
4
Kundenservice
4
Kundenzufriedenheit
4
Mitarbeiterbindung
4
Prinzipal-Agent-Theorie
4
Sales
4
USA
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United States
4
Customer incivility
3
Customer orientation
3
Dienstleistungsqualität
3
Game theory
3
Managers
3
Service quality
3
Spieltheorie
3
Theory
3
Tourism employees
3
Tourismusberufe
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37
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Lee, Nick
2
Li, Jia
2
McClaren, Nicholas
2
Schwepker, Charles H. <Jr.>
2
Agnihotri, Raj
1
Anderson, Erin
1
Armstrong, Steven J.
1
Assaf, A. Georges
1
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1
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Blal, Inès
1
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1
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1
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1
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1
Chan, Tat
1
Chawla, Vaibhav
1
Chen, Hua
1
Cheng, Bao
1
Cheng, Zhiming
1
Cho, Meehee
1
Chonko, Lawrence B.
1
Chung, Doug J.
1
Cicala, John E.
1
Clark, Melissa
1
Coughlan, Anne T.
1
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Geng, Ruoqi
1
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1
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1
Guo, Weining
1
Han, Su-Jin
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International journal of hospitality management
Journal of business ethics : JOBE
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
Industrial marketing management : the international journal for industrial and high-tech firms
153
The journal of personal selling & sales management : JPSSM
152
Journal of business research : JBR
108
The journal of business & industrial marketing
76
Journal of personal selling & sales management
75
Journal of the Academy of Marketing Science
58
Journal of retailing and consumer services
43
Journal of marketing
37
Journal of business-to-business marketing
33
The service industries journal
28
Journal of marketing theory and practice
25
Journal of retailing
23
SpringerLink / Bücher
22
Journal of marketing education : JME
20
Journal of marketing research : JMR
19
European journal of marketing : EJM
18
The Oxford handbook of strategic sales and sales management
15
International journal of retail & distribution management
14
Psychology & marketing
14
Journal of marketing theory and practice : JMTP
13
Journal of service research
12
Journal of service research : JSR
12
Marketing letters : a journal of research in marketing
12
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
11
European journal of marketing
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of marketing channels : ... distribution systems, strategy, and management
10
Management science : journal of the Institute for Operations Research and the Management Sciences
10
Marketing intelligence & planning
10
Harvard-Business-Manager : das Wissen der Besten
9
Journal of managerial issues : JMI
9
Journal of strategic marketing
9
Sales management : a multinational perspective
9
Asia Pacific journal of marketing and logistics
8
Harvard business review : HBR
8
Journal of marketing management : MM
8
Journal of marketing research
8
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ECONIS (ZBW)
37
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37
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1
Fostering employee-customer identification : the impact of relational job design
Li, Yan
;
Guo, Weining
;
Armstrong, Steven J.
;
Xie, Yi
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
Saved in:
2
Frontline employee anger in response to customer incivility : antecedents and consequences
Li, Shanshi
;
Zhan, Jueying
;
Cheng, Bao
;
Scott, Noel
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012585684
Saved in:
3
An examination of the progressive effects of hotel frontline employees' brand perceptions on desirable service outcomes
Kim, Seongseop
;
Kim, Peter Beomcheol
;
Kim, Seontaik
; …
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012146201
Saved in:
4
Examining salesperson effort allocation in teams : a randomized field experiment
Li, Jia
;
Lim, Noah
;
Chen, Hua
- In:
Marketing science : the marketing journal of the …
39
(
2020
)
6
,
pp. 1122-1141
Persistent link: https://www.econbiz.de/10012405750
Saved in:
5
The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
Saved in:
6
Three levels of ethical influences on selling behavior and performance : synergies and tensions
Kadic-Maglajlic, Selma
;
Micevski, Milena
;
Lee, Nick
; …
- In:
Journal of business ethics : JOBE
156
(
2019
)
2
,
pp. 377-397
Persistent link: https://www.econbiz.de/10012017534
Saved in:
7
Achieving top performance while building collegiality in sales : it all starts with ethics
Itani, Omar S.
;
Jaramillo, Fernando
;
Chonko, Lawrence B.
- In:
Journal of business ethics : JOBE
156
(
2019
)
2
,
pp. 417-438
Persistent link: https://www.econbiz.de/10012017540
Saved in:
8
The performance measurement trap
Kuksov, Dmitri
;
Villas-Boas, J. Miguel
- In:
Marketing science : the marketing journal of the …
38
(
2019
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011999552
Saved in:
9
Level of agreement between sales managers and salespeople on the need for internal virtue ethics and a direct path from satisfaction with manager to turnover intent
Shanahan, Kevin J.
;
Hopkins, Christopher D.
- In:
Journal of business ethics : JOBE
159
(
2019
)
3
,
pp. 837-848
Persistent link: https://www.econbiz.de/10012108980
Saved in:
10
Mirroring the boss : ethical leadership, emulation intentions, and salesperson performance
Badrinarayanan, Vishag
;
Ramachandran, Indu
;
Madhavaram, …
- In:
Journal of business ethics : JOBE
159
(
2019
)
3
,
pp. 897-912
Persistent link: https://www.econbiz.de/10012109109
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