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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of knowledge management"
~person:"Cegarra Navarro, Juan Gabriel"
~person:"Gursoy, Dogan"
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Knowledge management
7
Wissensmanagement
7
Consumer behaviour
5
Konsumentenverhalten
5
Beziehungsmarketing
4
Knowledge
4
Knowledge transfer
4
Relationship marketing
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Active listening to customers
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Cegarra Navarro, Juan Gabriel
Gursoy, Dogan
Jang, Soocheong
31
Han, Heesup
24
Mattila, Anna S.
23
Lee, Seoki
21
Serenko, Alexander
18
Wong, IpKin Anthony
17
Kim, Woo Gon
16
Singal, Manisha
16
Okumus, Fevzi
15
Bontis, Nick
13
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13
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12
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11
Madera, Juan M.
11
Chen, Ming-Hsiang
10
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10
Law, Chun Hung Roberts
10
Miao, Li
10
Qu, Hailin
10
Chan, Eric S. W.
9
King, Ceridwyn
9
Luu Trong Tuan
9
Pizam, Abraham
9
Pauleen, David J.
8
Reynolds, Dennis
8
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8
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7
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7
Del Giudice, Manlio
7
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7
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7
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7
So, Kevin Kam Fung
7
Yang, Fiona X.
7
Assaf, A. Georges
6
Bai, Billy
6
Bolisani, Ettore
6
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International journal of hospitality management
Journal of knowledge management
Tourism management : research, policies, practice
7
Journal of business research : JBR
5
International journal of contemporary hospitality management
3
Journal of hospitality marketing & management
3
The service industries journal
3
Documento de trabajo / Fundación de las Cajas de Ahorros
2
European management journal
2
IEEE transactions on engineering management : EM
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Knowledge and process management : the journal of corporate transformation ; the official journal of the Institute of Business Process Re-engineering
2
Knowledge management research & practice : KMRP ; an official journal of the OR Society
2
Technological forecasting & social change : an international journal
2
Tourism management perspectives : TMP
2
European research on management and business economics
1
Information systems management
1
International Journal of Contemporary Hospitality Management
1
International journal of manpower
1
Journal of information & knowledge management : JIKM
1
Journal of intellectual capital
1
Journal of organizational change management
1
Journal of small business and enterprise development
1
Journal of travel and tourism marketing
1
Knowledge management in the sharing economy : cross-sectoral insights into the future of competitive advantage
1
Management decision : MD
1
Sustainability in innovation and entrepreneurship : policies and practices for a world with finite resources
1
The international journal of human resource management
1
The journal of technology transfer
1
The learning organization : TLO ; the international journal of critical studies in organizational learning
1
Working methods for knowledge management
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
Active listening to customers : eco-innovation through value co-creation in the textile industry
Martínez-Martínez, Aurora
;
Cegarra Navarro, Juan Gabriel
- In:
Journal of knowledge management
27
(
2023
)
7
,
pp. 1810-1829
Persistent link: https://www.econbiz.de/10014321263
Saved in:
2
Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia
;
Gursoy, Dogan
;
Zhang, Meng
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
Saved in:
3
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
4
Influence of sustainable hospitality supply chain
management
on customers' attitudes and behaviors
Xu, Xun
;
Gursoy, Dogan
- In:
International journal of hospitality management
49
(
2015
),
pp. 105-116
Persistent link: https://www.econbiz.de/10011379962
Saved in:
5
Linking good counter-knowledge with bad counter knowledge : the impact of evasive knowledge hiding and defensive reasoning
Cegarra Navarro, Juan Gabriel
;
Bolisani, Ettore
; …
- In:
Journal of knowledge management
26
(
2022
)
8
,
pp. 2038-2060
Persistent link: https://www.econbiz.de/10013383500
Saved in:
6
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
7
An examination of the gap between carbon offsetting attitudes and behaviors : role of knowledge, credibility and trust
Denton, Gregory
;
Chi, Oscar Hengxuan
;
Gursoy, Dogan
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012300110
Saved in:
8
Linking knowledge corridors to customer value through knowledge processes
Martelo-Landroguez, Silvia
;
Cegarra Navarro, Juan Gabriel
- In:
Journal of knowledge management
18
(
2014
)
2
,
pp. 342-365
Persistent link: https://www.econbiz.de/10010384666
Saved in:
9
Factors that influence the success of a KM-program in a small-sized airport
Gamo-Sanchez, Antonio-Luis
;
Cegarra Navarro, Juan Gabriel
- In:
Journal of knowledge management
19
(
2015
)
3
,
pp. 593-610
Persistent link: https://www.econbiz.de/10011382059
Saved in:
10
Linking procedural memory with organizational learning through knowledge corridors
Cegarra Navarro, Juan Gabriel
;
Wensley, Anthony
; …
- In:
Journal of knowledge management
21
(
2017
)
6
,
pp. 1503-1522
Persistent link: https://www.econbiz.de/10011754841
Saved in:
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