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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of operations management"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Krankenhaus"
~subject:"Lernende Organisation"
~subject:"Prozessmanagement"
~subject:"Unternehmenserfolg"
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Krankenhaus
Lernende Organisation
Prozessmanagement
Unternehmenserfolg
Quality management
109
Qualitätsmanagement
109
Dienstleistungsqualität
30
Service quality
30
Product quality
19
Produktqualität
19
Firm performance
18
Lieferkette
18
Supply chain
18
Hotel industry
16
Hotellerie
16
Customer satisfaction
14
Hospital
14
Kundenzufriedenheit
14
Standardisierung
10
Standardization
10
Theorie
10
Theory
10
Business process management
8
Industrie
8
Manufacturing industries
8
Beziehungsmarketing
7
Consumer behaviour
7
Innovation
7
Konsumentenverhalten
7
Relationship marketing
7
USA
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United States
7
Gastgewerbe
6
Hospitality industry
6
Learning organization
6
quality management
6
Gastronomie
5
Operations Research
5
Operations research
5
Performance measurement
5
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39
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39
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39
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English
39
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McFadden, Kathleen L.
3
Pereira-Moliner, Jorge
3
Swink, Morgan
3
Ahire, Sanjay L.
2
Boyer, Kenneth K.
2
Choo, Adrian S.
2
Gardner, John W.
2
Gray, John V.
2
Jacobs, Brian W.
2
Linderman, Kevin W.
2
Molina Azorín, José Francisco
2
Nair, Anand
2
Schroeder, Roger G.
2
Tarí, Juan José
2
Tucker, Anita L.
2
Ward, Peter T.
2
Anand, Gopesh
1
Arana, German
1
Ariza-Montes, Antonio
1
Benavides Velasco, Carlos A.
1
Benavides-Chicón, Carlos Guillermo
1
Bizjak, Boštjan
1
Boiral, Olivier
1
Cappa, Francesco
1
Caroli, Matteo
1
Chan, Carri W.
1
Chandrasekaran, Aravind
1
Chen, Kuan-yu
1
Chen, Shiu-chun
1
Claver Cortés, Enrique
1
Del Chiappa, Giacomo
1
Ding, Xin
1
Dobrzykowski, David D.
1
Douglas, Thomas J.
1
Dreyfus, Paul
1
Escobar, Gabriel
1
Fabjan, Daša3
1
Franco, Stefano
1
Fredendall, Lawrence D.
1
Fullerton, Rosemary R.
1
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International journal of hospitality management
Journal of operations management
Management science : journal of the Institute for Operations Research and the Management Sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
101
International journal of productivity and quality management : IJPQM
99
International journal of quality & reliability management
87
The TQM journal : the international review of organizational improvement
83
International journal of production research
67
Total quality management & business excellence
64
Quality management journal : QMJ
47
International journal of six sigma and competitive advantage : IJSSCA
43
International journal of production economics
37
Business process management journal
32
Health care management review : HCM review
28
Journal of health organization and management
25
SpringerLink / Bücher
21
International journal of process management and benchmarking : IJPMB
20
The international journal of productivity and performance management : IJPPM
17
International journal of business excellence
16
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
16
Journal of industrial engineering and management : JIEM
16
International journal of services and operations management
14
Benchmarking : an international journal ; BIJ
13
IEEE transactions on engineering management : EM
13
International journal of quality and service sciences
11
Six Sigma in der Finanzbranche
11
Amfiteatru economic : an economic and business research periodical
10
Operations management research : OMR ; advancing practice through theory
10
The international journal of productivity and performance management
9
International journal of business excellence : IJBEX
8
Krankenhausmanagement : Strategien, Konzepte, Methoden
8
Pakistan journal of commerce and social sciences
8
Praxishandbuch Six Sigma : Fehler vermeiden, Prozesse verbessern, Kosten senken ; [jetzt mit Six-Sigma-Projektleitfaden]
8
European research studies
7
International journal of operations & production management
7
Journal of management research
7
Manufacturing & service operations management : M & SOM
7
Service business
7
World class applications of Six Sigma : [real world examples of success]
7
Benchmarking : an international journal
6
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ECONIS (ZBW)
39
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1
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
2
Developing ambidexterity through quality management and their effects on performance
Pertusa-Ortega, Eva M.
;
Tarí, Juan José
; …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012425201
Saved in:
3
How do dynamic capabilities explain hotel performance?
Pereira-Moliner, Jorge
;
Molina Azorín, José Francisco
; …
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013198480
Saved in:
4
Are you good enough? : CSR, quality management and corporate financial performance in the hospitality industry
Franco, Stefano
;
Caroli, Matteo
;
Cappa, Francesco
;
Del …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012293891
Saved in:
5
Assessing the impact of service level when customer needs are uncertain : an empirical investigation of hospital step-down units
Chan, Carri W.
;
Green, Linda V.
;
Lekwijit, Suparerk
; …
- In:
Management science : journal of the Institute for …
65
(
2019
)
2
,
pp. 751-775
Persistent link: https://www.econbiz.de/10012000740
Saved in:
6
Innovative capacity, quality certification and performance in the hotel sector
Hernández-Perlines, Felipe
;
Ariza-Montes, Antonio
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 220-230
Persistent link: https://www.econbiz.de/10012121705
Saved in:
7
Green initiatives and their competitive advantage for the hotel industry in developing countries
Singjai, Komkrit
;
Winata, Lanita
;
Kummer, Tyge-F.
- In:
International journal of hospitality management
75
(
2018
),
pp. 131-143
Persistent link: https://www.econbiz.de/10011944977
Saved in:
8
Making the numbers? : "short termism" and the puzzle of only occasional disaster
Rahmandad, Hazhir
;
Henderson, Rebecca
;
Repenning, Nelson P.
- In:
Management science : journal of the Institute for …
64
(
2018
)
3
,
pp. 1328-1347
Persistent link: https://www.econbiz.de/10011847237
Saved in:
9
Do mandatory overtime laws improve quality? : staffing decisions and operational flexibility of nursing homes
Lu, Susan Feng
;
Lu, Lauren Xiaoyuan
- In:
Management science : journal of the Institute for …
63
(
2017
)
11
,
pp. 3566-3585
Persistent link: https://www.econbiz.de/10011772476
Saved in:
10
The impact of combining conformance and experiential quality on hospitals’ readmissions and cost performance
Senot, Claire
;
Chandrasekaran, Aravind
;
Ward, Peter T.
; …
- In:
Management science : journal of the Institute for …
62
(
2016
)
3
,
pp. 829-848
Persistent link: https://www.econbiz.de/10011453574
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