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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of service theory and practice : JSTP"
~person:"Lee, Lindsey"
~subject:"Bank"
~subject:"Service quality"
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Lee, Lindsey
Mattila, Anna S.
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International journal of hospitality management
Journal of service research
Journal of service theory and practice : JSTP
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A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
2
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
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