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~isPartOf:"International journal of hospitality management"
~isPartOf:"Service business"
~person:"Kenesei, Zsófia"
~subject:"Emotion"
~subject:"Justice"
~subject:"Viral marketing"
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Kenesei, Zsófia
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International journal of hospitality management
Service business
Market : review for marketing theory and practice
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Overcompensation as a service recovery strategy : the financial aspect of customers' extra effort
Kenesei, Zsófia
;
Bali, Zsofia
- In:
Service business
14
(
2020
)
2
,
pp. 187-216
Persistent link: https://www.econbiz.de/10012304224
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