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~isPartOf:"International journal of hospitality management"
~isPartOf:"The European journal of health economics : HEPAC ; health economics in prevention and care"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Service industry"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Service industry
Dienstleistungsqualität
425
Service quality
425
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
194
Konsumentenverhalten
194
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
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105
Hospital
69
Customer service
55
Kundenservice
55
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Gastgewerbe
42
Hospitality industry
42
Arbeitsverhalten
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Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
32
Satisfaction
30
Tourism employees
29
Tourismusberufe
29
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25
Health care
25
USA
25
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25
Hospitality
23
Product quality
23
Produktqualität
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
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87
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English
88
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Guchait, Priyanko
3
Paşamehmetoğlu, Ayşın
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Busser, James A.
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Jang, Soocheong
2
Khoo-Lattimore, Catheryn
2
Kim, Jong-hyeong
2
Lugosi, Peter
2
Pizam, Abraham
2
Shulga, Lenna V.
2
Tulucu, Fadime
2
Wang, Xingyu
2
Wen, Xueqi
2
Aattila, Anna S.
1
Adol, Gogo Fredrick Collins
1
Aiura, Hiroshi
1
Al-Abdin, Ahmed
1
Ali, Manhal
1
Andajigarmaroudi, Saeed
1
Ariffin, Ahmad Azmi M.
1
Avloniti, A.
1
Baji, Petra
1
Bauvin, Eric
1
Bech, Mickael
1
Beldona, Srikanth
1
Bento, Graziela dos Santos
1
Bernard, Shaniel
1
Beukers, Puck D. C.
1
Bizjak, Boštjan
1
Boncz, Imre
1
Borghi, Matteo
1
Brito Fernandes, Óscar
1
Brown, Lorraine
1
Bulut, Cagri
1
Castelli, Christel
1
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Published in...
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International journal of hospitality management
The European journal of health economics : HEPAC ; health economics in prevention and care
Health care management review : HCM review
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Working paper / National Bureau of Economic Research, Inc.
48
The service industries journal
47
NBER working paper series
46
The journal of services marketing
45
NBER Working Paper
43
Journal of health economics
41
Quality management journal : QMJ
39
The TQM journal : the international review of organizational improvement
39
Journal of business research : JBR
38
Journal of health organization and management
36
International journal of quality and service sciences
31
Services marketing quarterly
31
Journal of retailing and consumer services
30
International journal of contemporary hospitality management
27
Service business
25
Total quality management & business excellence
25
International journal of productivity and quality management : IJPQM
24
International journal of quality & reliability management
24
Journal of marketing for higher education
24
Journal of service management
24
Health marketing quarterly
23
Management science : journal of the Institute for Operations Research and the Management Sciences
22
Health economics
21
International journal of production economics
21
Journal of hospitality marketing & management
21
Discussion paper series / IZA
20
Journal of service research : JSR
20
Beiträge zur Hochschulpolitik
19
International journal of services and operations management
18
Journal of service research
18
European journal of operational research : EJOR
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
International journal of services and operations management : IJSOM
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
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ECONIS (ZBW)
88
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1
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88
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1
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
2
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
3
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
4
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
5
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
6
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa
;
Sudbury-Riley, Lynn
;
Al-Abdin, Ahmed
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
Saved in:
7
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
8
Interactive voice response systems : the double-edged sword of AI and the culture of hospitality in healthcare
Hacikara, Ahmet
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-2
Persistent link: https://www.econbiz.de/10014334771
Saved in:
9
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
10
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
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