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~isPartOf:"International journal of hospitality management"
~isPartOf:"Working paper / National Bureau of Economic Research, Inc."
~subject:"United States"
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Search: subject:"Service quality"
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United States
Service quality
582
Dienstleistungsqualität
581
Customer satisfaction
213
Kundenzufriedenheit
213
Consumer behaviour
197
Konsumentenverhalten
197
USA
136
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Hospital
90
Krankenhaus
90
Customer service
56
Kundenservice
56
Emotion
51
Beschwerdemanagement
45
Complaint management
45
Gastgewerbe
42
Hospitality industry
42
Estimation
37
Schätzung
37
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Schule
32
Work behaviour
32
Lehrkräfte
31
Satisfaction
31
School
31
Teaching profession
31
Tourism employees
29
Tourismusberufe
29
Gesundheitsversorgung
27
Health care
27
Gesundheitswesen
26
Health care system
26
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65
Undetermined
47
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111
Article
25
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111
Working Paper
111
Graue Literatur
110
Non-commercial literature
110
Article in journal
25
Aufsatz in Zeitschrift
25
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English
136
Author
All
Hanushek, Eric Alan
7
Staiger, Douglas
6
Kane, Thomas J.
5
Rivkin, Steven G.
5
Gruber, Jonathan
4
Huckman, Robert S.
4
Jang, Soocheong
4
Kessler, Daniel P.
4
McMillan, Robert
4
Rebitzer, James B.
4
Rockoff, Jonah E.
4
Doyle, Joseph J.
3
Han, Heesup
3
Horwitz, Jill R.
3
Bacher-Hicks, Andrew
2
Barro, Jason R.
2
Basu, Anirban
2
Bayer, Patrick J.
2
Cebul, Randall D.
2
Chetty, Raj
2
Cutler, David M.
2
David, Guy
2
DeSimone, Jeff
2
Deming, David J.
2
Eggleston, Karen
2
Friedman, John N
2
Goldman, Dana P.
2
Grabowski, David C.
2
Graves, John A.
2
Ha, Jooyeon
2
Hoxby, Caroline M.
2
Jacob, Brian Aaron
2
Kain, John F.
2
Kolstad, Jonathan T.
2
List, John A.
2
Macartney, Hugh
2
Mattila, Anna S.
2
McClellan, Mark B.
2
Mocan, Naci
2
Nichols, Austin
2
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Published in...
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International journal of hospitality management
Working paper / National Bureau of Economic Research, Inc.
Health care management review : HCM review
27
Quality management journal : QMJ
17
NBER working paper series
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Journal of retailing and consumer services
14
Economics of education review
12
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
11
Journal of health economics
11
Journal of human resources : JHR
11
The journal of services marketing
11
The review of economics and statistics
11
Health affairs : at the intersection of health, health care, and policy
10
Journal of air transport management
10
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
10
The American economic review
10
American economic journal : a journal of the American Economic Association
9
Discussion paper series / IZA
9
Health care financing review
9
Managing service quality : MSQ ; an international journal
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of business research : JBR
8
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
8
Services marketing quarterly
8
Academy of Management journal : AMJ
7
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Journal of service research : JSR
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
6
Discussion paper / Centre for Economic Policy Research
6
Eastern economic journal
6
International journal of auditing : IJA
6
International journal of contemporary hospitality management
6
International public management journal
6
Journal of labor economics
6
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ECONIS (ZBW)
136
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1
Endogenous quality investments in the U.S. hospital market
Garthwaite, Craig
;
Ody, Christopher
;
Starc, Amanda
-
2020
Persistent link: https://www.econbiz.de/10012255827
Saved in:
2
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
3
Toward an understanding of the economics of apologies : evidence from a large-scale natural field experiment
Halperin, Basil
;
Ho, Benjamin
;
List, John A.
;
Muir, Ian
-
2019
Persistent link: https://www.econbiz.de/10012005768
Saved in:
4
Teacher performance and accountability incentives
Macartney, Hugh
;
McMillan, Robert
;
Petronijevic, Uros
-
2018
Persistent link: https://www.econbiz.de/10011889883
Saved in:
5
Education reform in general equilibrium : evidence from California's class size reduction
Gilraine, Michael
;
Macartney, Hugh
;
McMillan, Robert
-
2018
Persistent link: https://www.econbiz.de/10011799994
Saved in:
6
The effects of home health visit length on hospital readmission
Andreyeva, Elena
;
David, Guy
;
Song, Hummy
-
2018
Persistent link: https://www.econbiz.de/10011862787
Saved in:
7
Is your lawyer a lemon? : incentives and selection in the public provision of criminal defense
Agan, Amanda
;
Freedman, Matthew
;
Owens, Emily
-
2018
Persistent link: https://www.econbiz.de/10011863584
Saved in:
8
The consequences of academic match between students and colleges
Dillon, Eleanor Wiske
;
Smith, Jeffrey A.
-
2018
Persistent link: https://www.econbiz.de/10011918924
Saved in:
9
Endogenous and selective service choices after airline mergers
Li, Sophia Ying
;
Mazur, Joe
;
Park, Yongjoon
;
Roberts, …
-
2018
Persistent link: https://www.econbiz.de/10011796109
Saved in:
10
Exit, tweets and loyalty
Gans, Joshua
;
Goldfarb, Avi
;
Lederman, Mara
-
2017
Persistent link: https://www.econbiz.de/10011612639
Saved in:
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