//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~person:"Adler, Howard"
~person:"Cheng, Simone"
~person:"Kim, Hyunsu"
~subject:"Bibliometrie"
~subject:"Konsumentenverhalten"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Bibliometrie
Konsumentenverhalten
Beschwerdemanagement
4
Complaint management
4
Dienstleistungsqualität
3
Service quality
3
Beziehungsmarketing
2
Consumer behaviour
2
Customer satisfaction
2
Hospitality
2
Kundenzufriedenheit
2
Relationship marketing
2
Service failure
2
Service recovery
2
Airbnb
1
Analysis of variance
1
Bibliomentric analysis
1
Bibliometrics
1
Brand familiarity
1
China
1
Customer service
1
Gastgewerbe
1
Gastronomie
1
Hospital
1
Hospitality industry
1
Krankenhaus
1
Kundenservice
1
Mobile communications
1
Mobilkommunikation
1
Restaurant industry
1
Systematic review
1
Tourism
1
Tourism industry
1
Tourism research
1
Tourismus
1
Tourismusforschung
1
Tourismuswirtschaft
1
USA
1
United States
1
Varianzanalyse
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Adler, Howard
Cheng, Simone
Kim, Hyunsu
Jang, Soocheong
3
Mattila, Anna S.
3
Huey Chern Boo
2
Miao, Li
2
Wei, Wei
2
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Baker, Melissa A.
1
Cai, Liping A.
1
Chen, Kai
1
Choi, Soo Keun
1
Chuang, Shih-chieh
1
Cvelbar, Ljubica Knežević
1
Dyussembayeva, Shynar
1
El-Manstrly, Dahlia
1
Fan, Alei
1
Fan, Pan
1
Golmohammadi, Alireza
1
Guchait, Priyanko
1
Ho, Ting Hin
1
Hsu, Cathy H. C.
1
Huang, Molly Chien-jung
1
Invernizzi, Anna Chiara
1
Jahandideh, Behrouz
1
Josiassen, Alexander
1
Khoo-Lattimore, Catheryn
1
Kim, Heewon
1
Kim, Jong-hyeong
1
Lam, Terry
1
Lee, Lindsey
1
Li, Chang-Jun
1
Li, Fuli
1
Li, Mimi
1
Lin, Wen Han
1
Line, Nathaniel D.
1
Liu, Zhaoping
1
more ...
less ...
Published in...
All
International journal of hospitality management
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
3
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->