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~isPartOf:"International journal of hospitality management"
~person:"Bai, Billy"
~subject:"Customer satisfaction"
~subject:"Gastgewerbe"
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Customer satisfaction
Gastgewerbe
Beziehungsmarketing
3
Consumer behaviour
3
Dienstleistungsqualität
3
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3
Relationship marketing
3
Service quality
3
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2
Customer service
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Hotel industry
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Customer loyalty
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Bai, Billy
Jang, Soocheong
12
Han, Heesup
11
Mattila, Anna S.
11
Guchait, Priyanko
9
Qu, Hailin
6
Singal, Manisha
6
Wong, IpKin Anthony
6
Hyun, Sunghyup Sean
5
Köseoglu, Mehmet Ali
5
Madera, Juan M.
5
Gao, Yixing
4
Kallmünzer, Andreas
4
Kim, Wansoo
4
Lee, Seoki
4
Miao, Li
4
Prentice, Catherine
4
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4
Torres, Edwin N.
4
Wu, Luorong
4
Dawson, Mary
3
Gamage, Thilini Chathurika
3
Ha, Jooyeon
3
Kim, Hyunsu
3
Kim, Peter Beomcheol
3
Kim, Seongseop
3
Lai, Ivan K. W.
3
Law, Chun Hung Roberts
3
Lee, Lindsey
3
Li, Mimi
3
Lu, Lu
3
Okumus, Fevzi
3
Peters, Mike
3
Ryu, Kisang
3
So, Kevin Kam Fung
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Tajeddini, Kayhan
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Wei, Wei
3
Xu, Xun
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International journal of hospitality management
International journal of contemporary hospitality management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
3
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1
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
2
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
3
Customer loyalty marketing research : a comparative approach between hospitality and business journals
Yoo, Myongjee
;
Bai, Billy
- In:
International journal of hospitality management
33
(
2013
),
pp. 166-177
Persistent link: https://www.econbiz.de/10009746457
Saved in:
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