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~isPartOf:"International journal of hospitality management"
~person:"Bento, Graziela dos Santos"
~person:"Chang, Yaping"
~subject:"Hospital"
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Bento, Graziela dos Santos
Chang, Yaping
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International journal of hospitality management
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ECONIS (ZBW)
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The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
2
Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services
Tontini, Gérson
;
Bento, Graziela dos Santos
;
Milbratz, …
- In:
International journal of hospitality management
66
(
2017
),
pp. 106-116
Persistent link: https://www.econbiz.de/10011810958
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