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~isPartOf:"International journal of hospitality management"
~person:"Chang, Yaping"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Anthropomorphism
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The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
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