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~isPartOf:"International journal of hospitality management"
~person:"Cheng, Simone"
~person:"Huey Chern Boo"
~person:"Kim, Hyunsu"
~subject:"Krankenhaus"
~subject:"Relationship marketing"
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Krankenhaus
Relationship marketing
Beschwerdemanagement
5
Complaint management
5
Beziehungsmarketing
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Consumer behaviour
3
Customer service
3
Konsumentenverhalten
3
Kundenservice
3
Service failure
3
Service recovery
3
Gastronomie
2
Hospitality
2
Restaurant industry
2
Airbnb
1
Approach-avoidance
1
Bibliomentric analysis
1
Bibliometrics
1
Bibliometrie
1
Brand familiarity
1
China
1
Cognition
1
Cognitive appraisals
1
Deviant behavior
1
Deviant customer
1
Dienstleistungssektor
1
Emotion
1
Emotional coping behaviors
1
Emotional elicitations
1
Gastgewerbe
1
Gender
1
Geschlecht
1
Hospital
1
Hospitality industry
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Kognition
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Mobile communications
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Cheng, Simone
Huey Chern Boo
Kim, Hyunsu
Jang, Soocheong
3
Mattila, Anna S.
3
Sreejesh, S.
2
Assaf, A. Georges
1
Cai, Ruiying
1
Chen, Kai
1
Choi, Chang Hwan
1
Chuang, Shih-chieh
1
Cvelbar, Ljubica Knežević
1
DiPietro, Robin B.
1
Dyussembayeva, Shynar
1
Fan, Alei
1
Fan, Pan
1
Gao, Yixing
1
Geng, Ruoqi
1
Guchait, Priyanko
1
Ha, Jooyeon
1
Ho, Ting Hin
1
Hong, Zhisheng
1
Huang, Molly Chien-jung
1
Hwang, Yoo Hee
1
Invernizzi, Anna Chiara
1
Jin, Dan
1
Josiassen, Alexander
1
Jung, Jae Min
1
Karande, Kiran
1
Khoo-Lattimore, Catheryn
1
Kim, Heewon
1
Kim, Kawon Kathy
1
Kim, Taegoo
1
Kwon, SoYeon
1
Lam, Terry
1
Lee, Gyehee
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Lee, Lindsey
1
Lee, Seung-kon
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Li, Chang-Jun
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International journal of hospitality management
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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1
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
2
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
3
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
Saved in:
4
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
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