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~isPartOf:"International journal of hospitality management"
~person:"Huey Chern Boo"
~subject:"Consumer behaviour"
~subject:"Hotel industry"
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Consumer behaviour
Hotel industry
Beschwerdemanagement
2
Beziehungsmarketing
2
Complaint management
2
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Konsumentenverhalten
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Kundenservice
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Kundenzufriedenheit
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Relationship marketing
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Service quality
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Approach-avoidance
1
Cognition
1
Cognitive appraisals
1
Deviant behavior
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Deviant customer
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Dienstleistungssektor
1
Emotion
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Emotional coping behaviors
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Emotional elicitations
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Gastronomie
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Gender
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Geschlecht
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Kognition
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Perceived effort
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Restaurant industry
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Service employees
1
Service failure
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Service industry
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Service recovery
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Table service restaurants
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Tourism employees
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Tourismusberufe
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Huey Chern Boo
Han, Heesup
14
Mattila, Anna S.
7
Hyun, Sunghyup Sean
6
Jang, Soocheong
5
Wong, IpKin Anthony
5
Ahn, Jiseon
4
Kim, Wansoo
4
Qu, Hailin
4
Tanford, Sarah
4
Yu, Jongsik
4
Back, Ki-Joon
3
Bai, Billy
3
Chua, Bee-Lia
3
Hanks, Lydia
3
Hwang, Jinsoo
3
Im, Jinyoung
3
Kim, Woo Gon
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Raab, Carola
3
So, Kevin Kam Fung
3
Song, Hak-jun
3
Tajeddini, Kayhan
3
Torres, Edwin N.
3
Wei, Wei
3
Wu, Shwu-ing
3
Xu, Xun
3
Assaf, A. Georges
2
Bonfanti, Angelo
2
Bulchand-Gidumal, Jacques
2
DiPietro, Robin B.
2
Gamage, Thilini Chathurika
2
Gao, Yixing
2
Gil Saura, Irene
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Gursoy, Dogan
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Ham, Sunny
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Hua, Nan
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Jani, Dev
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Josiassen, Alexander
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Khan, Imran
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International journal of hospitality management
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
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How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
Saved in:
2
Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender
Huey Chern Boo
;
Mattila, Anna S.
;
Tan, Ching Yeng
- In:
International journal of hospitality management
35
(
2013
),
pp. 180-192
Persistent link: https://www.econbiz.de/10010225814
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