//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~person:"Kim, Hyunsu"
~person:"Liu, Zhaoping"
~subject:"Bibliomentric analysis"
~subject:"Hotellerie"
~subject:"Krankenhaus"
~subject:"Virales Marketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 7 applied filters
Year of publication
From:
To:
Subject
All
Bibliomentric analysis
Hotellerie
Krankenhaus
Virales Marketing
Beschwerdemanagement
3
Complaint management
3
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Service quality
3
Hospital
2
Hospitality
2
Service failure
2
Service recovery
2
Airbnb
1
Beziehungsmarketing
1
Bibliometrics
1
Bibliometrie
1
Brand familiarity
1
China
1
Chinese consumer
1
Consumer behaviour
1
Customer service
1
Face
1
Gastgewerbe
1
Guanxi
1
Hospitality industry
1
Hospitality service failure
1
Konsumentenverhalten
1
Kundenservice
1
Mobile communications
1
Mobilkommunikation
1
Relationship marketing
1
Social network
1
Soziales Netzwerk
1
Systematic review
1
Tourism
1
Tourism industry
1
Tourism research
1
Tourismus
1
Tourismusforschung
1
Tourismuswirtschaft
1
more ...
less ...
Online availability
All
Undetermined
3
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Kim, Hyunsu
Liu, Zhaoping
Magnini, Vincent P.
2
So, Kevin Kam Fung
2
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Baker, Melissa A.
1
Cvelbar, Ljubica Knežević
1
El-Manstrly, Dahlia
1
Golmohammadi, Alireza
1
Guo, Xiaoshu
1
Jahandideh, Behrouz
1
Josiassen, Alexander
1
Jung, Jae Min
1
Karande, Kiran
1
Lai, Pei-Chun
1
Law, Chun Hung Roberts
1
Li, Mimi
1
Liang, Sai
1
Line, Nathaniel D.
1
Lu, Lu
1
Manu C
1
Mattila, Anna S.
1
Meng, Fang
1
Mihalik, Brian J.
1
Min, Kyeong Sam
1
Mody, Makarand Amrish
1
O'Gorman, Kevin D.
1
Paul, Justin
1
Perdue, Richard R.
1
Qiu, Shangzhi
1
Ryu, Kisang
1
Sann, Raksmey
1
Sreejesh, S.
1
Taheri, Babak
1
Woo, Linda
1
Yang, Wan
1
Ye, Qiang
1
Zhang, Yan
1
more ...
less ...
Published in...
All
International journal of hospitality management
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
2
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
3
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->