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~isPartOf:"International journal of hospitality management"
~person:"Line, Nathaniel D."
~person:"Miao, Li"
~subject:"Konsumentenverhalten"
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Konsumentenverhalten
Consumer behaviour
20
Gastronomie
12
Restaurant industry
12
Dienstleistungsqualität
9
Hotel industry
9
Hotellerie
9
Service quality
9
Gastgewerbe
6
Hospitality industry
6
Restaurants
6
Social servicescape
6
USA
6
United States
6
Customer satisfaction
5
Kundenzufriedenheit
5
Airbnb
4
Coronavirus
4
Viral marketing
4
Virales Marketing
4
Beschwerdemanagement
3
Beziehungsmarketing
3
China
3
Complaint management
3
Customer service
3
Epidemic
3
Epidemie
3
Food safety
3
Führungskräfte
3
Hospital
3
Krankenhaus
3
Kundenservice
3
Lebensmittelsicherheit
3
Managers
3
Relationship marketing
3
COVID-19
2
Career development
2
Covid-19
2
Density
2
EWOM
2
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Article
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English
20
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Line, Nathaniel D.
Miao, Li
Han, Heesup
34
Jang, Soocheong
30
Mattila, Anna S.
25
Wu, Luorong
12
Jeong, EunHa
11
Zhang, Lu
11
Hanks, Lydia
10
Hyun, Sunghyup Sean
10
Kim, Woo Gon
10
Law, Chun Hung Roberts
10
Wei, Wei
10
Liu, Qing
9
Lu, Lu
9
Heo, Cindy Yoonjoung
8
Kim, DongHee
8
Kim, Jong-Hyeong
8
Kim, Seongseop
8
Lee, Seoki
8
Cho, Meehee
7
Chua, Bee-Lia
7
Gursoy, Dogan
7
Guéguen, Nicolas
7
Jacob, Céline
7
Kang, Juhee
7
Rahman, Imran
7
Seo, Soobin
7
Song, Hanqun
7
Wong, IpKin Anthony
7
Bilgihan, Anil
6
Gao, Yixing
6
Hwang, Jinsoo
6
Li, Hengyun
6
Lynn, Michael
6
Magnini, Vincent P.
6
Okumus, Fevzi
6
Qu, Hailin
6
Reynolds, Dennis
6
So, Kevin Kam Fung
6
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International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of hospitality marketing & management
7
International journal of contemporary hospitality management
4
Journal of revenue and pricing management
2
Journal of travel and tourism marketing
2
The Cornell hospitality quarterly
2
Journal of business research : JBR
1
Journal of hospitality and tourism insights
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The journal of services marketing
1
Tourism management : research, policies, practice
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
20
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
3
Integrating the tourist gaze with the social servicescape : implications for creating memorable theme park experiences
Zheng, Yanyan
;
Wei, Wei
;
Line, Nathaniel D.
;
Zhang, Lu
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435937
Saved in:
4
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia
;
Ali, Faizan
;
Line, Nathaniel D.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Saved in:
5
Social distancing : the effect of density and power on restaurant consumers
Zhang, Lu
;
Wei, Wei
;
Line, Nathaniel D.
;
McGinley, Sean
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012585675
Saved in:
6
When positive reviews backfire : the effect of review dispersion and expectation disconfirmation on Airbnb guests' experiences
Zhang, Lu
;
Wei, Wei
;
Line, Nathaniel D.
;
Cheng, Yusi
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012585693
Saved in:
7
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
8
Birds of a feather donate together : understanding the relationship between the social servicescape and CSR participation
Line, Nathaniel D.
;
Hanks, Lydia
;
Zhang, Lu
- In:
International journal of hospitality management
71
(
2018
),
pp. 102-110
Persistent link: https://www.econbiz.de/10011849621
Saved in:
9
The restaurant social servicescape : establishing a nomological framework
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
74
(
2018
),
pp. 13-21
Persistent link: https://www.econbiz.de/10011924579
Saved in:
10
The impact of the social servicescape, density, and restaurant type on perceptions of interpersonal service quality
Hanks, Lydia
;
Line, Nathaniel D.
;
Kim, Woo Gon
- In:
International journal of hospitality management
61
(
2017
),
pp. 35-44
Persistent link: https://www.econbiz.de/10011645925
Saved in:
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