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~isPartOf:"International journal of hospitality management"
~person:"Luo, Anqi"
~subject:"Consumer behaviour"
~subject:"Service recovery performance"
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Consumer behaviour
Service recovery performance
Beschwerdemanagement
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Complaint management
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Luo, Anqi
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International journal of hospitality management
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Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of
culture
Luo, Anqi
;
Guchait, Priyanko
;
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
77
(
2019
),
pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Saved in:
2
Discrete emotional responses and face-to-face complaining : the joint effect of service failure type and
culture
Luo, Anqi
;
Mattila, Anna S.
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012300168
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