//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of hospitality management"
~person:"Ryu, Kisang"
~source:"econis"
~subject:"Hospital"
~subject:"Hotellerie"
~subject:"Kundenzufriedenheit"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Hospital
Hotellerie
Kundenzufriedenheit
Active listening
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Customer satisfaction
1
Dienstleistungsqualität
1
Hotel
1
Hotel industry
1
Preferential treatment
1
Relationship marketing
1
Satisfaction
1
Service failure and recovery
1
Service quality
1
Tip size
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Ryu, Kisang
Guchait, Priyanko
6
Jang, Soocheong
4
Mattila, Anna S.
3
Huey Chern Boo
2
Kim, Hyunsu
2
Kim, Jong-hyeong
2
Lee, Lindsey
2
Madera, Juan M.
2
Magnini, Vincent P.
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Taheri, Babak
2
Wang, Xingyu
2
Andajigarmaroudi, Saeed
1
Assaf, A. Georges
1
Baker, Melissa A.
1
Cvelbar, Ljubica Knežević
1
Dawson, Mary
1
Gannon, Martin
1
Gao, Yixing
1
Golmohammadi, Alireza
1
Guo, Xiaoshu
1
Ha, Jooyeon
1
Ho, Ting Hin
1
Hsu, Cathy H. C.
1
Hwang, Yoo Hee
1
Jahandideh, Behrouz
1
Joireman, Jeff
1
Josiassen, Alexander
1
Jung, Jae Min
1
Karabas, Ismail
1
Karande, Kiran
1
Khoo-Lattimore, Catheryn
1
Kim, Heewon
1
Kim, Hyun Jeong
1
Kim, Kyungmin
1
Kim, Shinhye
1
Lai, Pei-Chun
1
Law, Chun Hung Roberts
1
Lee, Jin-soon
1
more ...
less ...
Published in...
All
International journal of hospitality management
Marketing letters : a journal of research in marketing
1
Source
All
ECONIS (ZBW)
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->