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~isPartOf:"International journal of hospitality management"
~person:"Ryu, Kisang"
~subject:"Dienstleistungsqualität"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Dienstleistungsqualität
Kundenbindung
Beziehungsmarketing
4
Relationship marketing
4
Customer satisfaction
3
Kundenzufriedenheit
3
Gastronomie
2
Restaurant industry
2
Service quality
2
Active listening
1
Beschwerdemanagement
1
Complaint management
1
Consumer behaviour
1
Customer acquisition
1
Food
1
Gesundheit
1
Health
1
Hotel
1
Hotel industry
1
Hotellerie
1
Konsumentenverhalten
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Kundengewinnung
1
Lebensmittel
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Preferential treatment
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Satisfaction
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Service failure and recovery
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South Korea
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Ryu, Kisang
Jang, Soocheong
5
Han, Heesup
4
Mattila, Anna S.
4
Prentice, Catherine
4
Qu, Hailin
4
Torres, Edwin N.
4
Wong, IpKin Anthony
4
DiPietro, Robin B.
3
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Cheng, Bao
2
Gamage, Thilini Chathurika
2
Ha, Jooyeon
2
Huey Chern Boo
2
Kim, Haemi
2
King, Ceridwyn
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Lai, Ivan K. W.
2
Lee, Lindsey
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Lehto, Xinran Y.
2
Li, Shuhao
2
Liu, Canmian
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Lu, Lu
2
Madera, Juan M.
2
Melián-González, Santiago
2
Mostafa Rasoolimanesh, S.
2
Shulga, Lenna V.
2
So, Kevin Kam Fung
2
Sreejesh, S.
2
Tajeddini, Kayhan
2
Tanford, Sarah
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Woo, Linda
2
Xie, Lishan
2
Xu, Xun
2
Zhang, Hanqin Qiu
2
Zhang, Tingting
2
Ahn, Jiseon
1
Alhelalat, Jebril A.
1
Altinay, Levent
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International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
2
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Listen to their heart : why does active listening enhance customer satisfaction after a service failure?
Min, Kyeong Sam
;
Jung, Jae Min
;
Ryu, Kisang
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585697
Saved in:
2
New or repeat customers : how does physical environment influence their restaurant experience?
Ryu, Kisang
;
Han, Heesup
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 599-611
Persistent link: https://www.econbiz.de/10009130570
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