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~isPartOf:"International journal of hospitality management"
~person:"Zhang, Mo"
~subject:"Salespeople"
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Arbeitszufriedenheit
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Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
1
Customer service
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Dienstleistungsqualität
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Emotion
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Emotional exhaustion
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Frontline employee
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Job demand-resource theory
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Job satisfaction
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Kundenservice
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Leistungsmotivation
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Relationship marketing
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Service quality
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Service recovery awareness
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The double-edged sword effect of service recovery awareness of frontline employees : from a job demands-resources perspective
Zhang, Mo
;
Geng, Ruoqi
;
Hong, Zhisheng
;
Song, Wenhao
; …
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293865
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