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~isPartOf:"International journal of hospitality management"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Service industry"
~subject:"Virales Marketing"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Service industry
Virales Marketing
Dienstleistungsqualität
402
Service quality
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Hospital
54
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Gastgewerbe
42
Hospitality industry
42
Arbeitsverhalten
32
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Job satisfaction
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32
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30
Tourism employees
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USA
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Hospitality
23
Viral marketing
22
Robot
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Roboter
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Dienstleistungssektor
20
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19
Produktqualität
19
Quality management
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94
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Guchait, Priyanko
3
Jang, Soocheong
3
Lu, Lu
3
Paşamehmetoğlu, Ayşın
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Busser, James A.
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Khoo-Lattimore, Catheryn
2
Kim, Jong-hyeong
2
Line, Nathaniel D.
2
Lugosi, Peter
2
Mattila, Anna S.
2
Pizam, Abraham
2
Shulga, Lenna V.
2
Sun, Jin
2
Tulucu, Fadime
2
Wang, Xingyu
2
Wen, Xueqi
2
Aattila, Anna S.
1
Adol, Gogo Fredrick Collins
1
Ahmad, Wasim
1
Ai, Jin
1
Al-Abdin, Ahmed
1
Ali, Faizan
1
Andajigarmaroudi, Saeed
1
Antipov, Evgeny A.
1
Ariffin, Ahmad Azmi M.
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Armas-Cruz, Yaiza
1
Avloniti, A.
1
Baah, Nancy Grace
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Barber, Nelson
1
Beldona, Srikanth
1
Bento, Graziela dos Santos
1
Bernard, Shaniel
1
Bilgihan, Anil
1
Bizjak, Boštjan
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International journal of hospitality management
Health care management review : HCM review
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
Journal of business research : JBR
56
Journal of retailing and consumer services
53
The journal of services marketing
53
The service industries journal
50
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
The TQM journal : the international review of organizational improvement
43
Journal of health economics
41
Quality management journal : QMJ
39
International journal of contemporary hospitality management
37
Journal of health organization and management
36
Services marketing quarterly
35
International journal of quality and service sciences
32
Journal of hospitality marketing & management
32
Service business
31
Journal of service management
28
Journal of marketing for higher education
25
Total quality management & business excellence
25
Health marketing quarterly
24
International journal of productivity and quality management : IJPQM
24
International journal of quality & reliability management
24
Management science : journal of the Institute for Operations Research and the Management Sciences
23
Health economics
21
International journal of production economics
21
International journal of services and operations management
21
Journal of service research : JSR
21
Journal of travel and tourism marketing
21
Tourism management : research, policies, practice
21
Discussion paper series / IZA
20
Beiträge zur Hochschulpolitik
19
Journal of service research
19
Cogent business & management
18
European journal of operational research : EJOR
18
International journal of pharmaceutical and healthcare marketing : IJPHM
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
16
Health care management science
15
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ECONIS (ZBW)
94
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1
Assigning credit and blame : how delivery services affect restaurant EWOM
Line, Nathaniel D.
;
Hanks, Lydia
;
Dogru, Tarik
;
Lu, Lu
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457824
Saved in:
2
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
3
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
4
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
5
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
6
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
7
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
8
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa
;
Sudbury-Riley, Lynn
;
Al-Abdin, Ahmed
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
Saved in:
9
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
10
Interactive voice response systems : the double-edged sword of AI and the culture of hospitality in healthcare
Hacikara, Ahmet
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-2
Persistent link: https://www.econbiz.de/10014334771
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