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~isPartOf:"International journal of hospitality management"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Service industry"
~type_genre:"Article in journal"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Service industry
Dienstleistungsqualität
401
Service quality
401
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
105
Customer service
55
Kundenservice
55
Hospital
53
Emotion
51
Beschwerdemanagement
44
Complaint management
44
Gastgewerbe
41
Hospitality industry
41
Arbeitsverhalten
32
Arbeitszufriedenheit
32
Job satisfaction
32
Work behaviour
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Satisfaction
30
Tourism employees
29
Tourismusberufe
29
USA
25
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25
Hospitality
23
Viral marketing
22
Virales Marketing
22
Robot
21
Roboter
21
Dienstleistungssektor
20
Product quality
19
Produktqualität
19
Quality management
19
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72
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Article in journal
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72
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English
72
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Guchait, Priyanko
3
Paşamehmetoğlu, Ayşın
3
Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Busser, James A.
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
2
Jang, Soocheong
2
Khoo-Lattimore, Catheryn
2
Kim, Jong-hyeong
2
Lugosi, Peter
2
Shulga, Lenna V.
2
Tulucu, Fadime
2
Wang, Xingyu
2
Wen, Xueqi
2
Aattila, Anna S.
1
Adol, Gogo Fredrick Collins
1
Al-Abdin, Ahmed
1
Andajigarmaroudi, Saeed
1
Ariffin, Ahmad Azmi M.
1
Avloniti, A.
1
Beldona, Srikanth
1
Bento, Graziela dos Santos
1
Bernard, Shaniel
1
Bizjak, Boštjan
1
Borghi, Matteo
1
Brown, Lorraine
1
Bulut, Cagri
1
Chang, Yaping
1
Chen, Wen-jung
1
Cheng, Jen-Son
1
Choi, Sungwoo
1
Chou, Sheng-Fang
1
Christou, P.
1
David, Lorant Denes
1
Dawson, Mary
1
DeMicco, Frederick J.
1
Do The Khoa
1
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International journal of hospitality management
Health care management review : HCM review
73
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
The service industries journal
47
The journal of services marketing
45
Journal of health economics
41
Quality management journal : QMJ
39
The TQM journal : the international review of organizational improvement
39
Journal of business research : JBR
38
Journal of health organization and management
36
Services marketing quarterly
31
Journal of retailing and consumer services
30
International journal of quality and service sciences
29
International journal of contemporary hospitality management
27
Service business
25
Total quality management & business excellence
25
International journal of productivity and quality management : IJPQM
24
International journal of quality & reliability management
24
Journal of marketing for higher education
24
Journal of service management
24
Health marketing quarterly
23
Management science : journal of the Institute for Operations Research and the Management Sciences
22
Health economics
21
International journal of production economics
21
Journal of hospitality marketing & management
21
Journal of service research : JSR
20
International journal of services and operations management
18
Journal of service research
18
European journal of operational research : EJOR
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of services and operations management : IJSOM
14
Economics of education review
13
Industrial marketing management : the international journal for industrial and high-tech firms
13
Tourism management : research, policies, practice
13
International journal of production research
12
International journal of services, economics and management
12
International review on public and non-profit marketing
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
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ECONIS (ZBW)
72
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1
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
2
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
3
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
4
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
5
Hospitality to healthcare : patient experience academy, a successful alliance between the ChristianaCare Health System and the University of Delaware
Poorani, Ali A.
;
Fried Kline, Sheryl
;
DeMicco, Frederick J.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334758
Saved in:
6
The contribution of hospitality services to person-centred care : a study of the palliative care service ecosystem
Hunter-Jones, Philippa
;
Sudbury-Riley, Lynn
;
Al-Abdin, Ahmed
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014334759
Saved in:
7
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
8
Interactive voice response systems : the double-edged sword of AI and the culture of hospitality in healthcare
Hacikara, Ahmet
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-2
Persistent link: https://www.econbiz.de/10014334771
Saved in:
9
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
10
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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