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~isPartOf:"International journal of hospitality management"
~subject:"Hochschule"
~subject:"Krankenhaus"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Dienstleistungsqualität
402
Service quality
402
Customer satisfaction
212
Kundenzufriedenheit
212
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
129
Hotellerie
129
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
105
Restaurant industry
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Customer service
55
Kundenservice
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54
Emotion
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Beschwerdemanagement
44
Complaint management
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Gastgewerbe
42
Hospitality industry
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Job satisfaction
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Virales Marketing
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Roboter
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Dienstleistungssektor
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Product quality
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Produktqualität
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56
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Alrawadieh, Zaid
2
Altinay, Levent
2
Arici, Hasan Evrim
2
Busser, James A.
2
Clergue, Valentina
2
Etemad-Sajadi, Reza
2
Guchait, Priyanko
2
Heo, Cindy Yoonjoung
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Lugosi, Peter
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2
Pizam, Abraham
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Shulga, Lenna V.
2
Tulucu, Fadime
2
Wang, Xingyu
2
Wen, Xueqi
2
Aattila, Anna S.
1
Adol, Gogo Fredrick Collins
1
Al-Abdin, Ahmed
1
Ariffin, Ahmad Azmi M.
1
Avloniti, A.
1
Beldona, Srikanth
1
Bento, Graziela dos Santos
1
Bernard, Shaniel
1
Bizjak, Boštjan
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Borghi, Matteo
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Bulut, Cagri
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Chang, Yaping
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Farmaki, A.
1
Fernandes, Teresa Maria
1
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1
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International journal of hospitality management
Health care management review : HCM review
73
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
NBER Working Paper
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of health economics
40
Journal of health organization and management
36
Quality management journal : QMJ
36
The TQM journal : the international review of organizational improvement
34
Health marketing quarterly
23
International journal of quality and service sciences
23
Journal of marketing for higher education
23
Health economics
21
International journal of productivity and quality management : IJPQM
21
Discussion paper series / IZA
20
International journal of contemporary hospitality management
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of hospitality marketing & management
17
The service industries journal
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Health care management science
15
Services marketing quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
Ruhr economic papers
13
International review on public and non-profit marketing
12
The European journal of health economics
12
Journal of business research : JBR
11
Technological forecasting & social change : an international journal
11
Tourism management : research, policies, practice
11
CESifo working papers
10
CHE research paper
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
Production and operations management : the flagship research journal of the Production and Operations Management Society
10
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ECONIS (ZBW)
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41
"Last hospitality" as an overlooked dimension in contemporary hospitality theory and practice
Filimonau, Viachaslau
;
Brown, Lorraine
- In:
International journal of hospitality management
74
(
2018
),
pp. 67-74
Persistent link: https://www.econbiz.de/10011924605
Saved in:
42
Hospitality healthscapes : a conjoint analysis approach to understanding patient responses to hotel-like hospital rooms
Suess, Courtney
;
Mody, Makarand
- In:
International journal of hospitality management
61
(
2017
),
pp. 59-72
Persistent link: https://www.econbiz.de/10011646093
Saved in:
43
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
Saved in:
44
Exploring the nonlinear impact of critical incidents on customers' general evaluation of hospitality services
Tontini, Gérson
;
Bento, Graziela dos Santos
;
Milbratz, …
- In:
International journal of hospitality management
66
(
2017
),
pp. 106-116
Persistent link: https://www.econbiz.de/10011810958
Saved in:
45
Adaptation of hospitality service quality scales for marina services
Ozer Sari, Ferika
;
Bulut, Cagri
;
Pirnar, Ige
- In:
International journal of hospitality management
54
(
2016
),
pp. 95-103
Persistent link: https://www.econbiz.de/10011474045
Saved in:
46
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
47
E-menus : managing choice options in hospital foodservice
Hartwell, Heather
;
Johns, Nick
;
Edwards, John S. A.
- In:
International journal of hospitality management
53
(
2016
),
pp. 12-16
Persistent link: https://www.econbiz.de/10011442939
Saved in:
48
Developing a scale of hospitableness : a tale of two worlds
Tasci, Asli D. A.
;
Semrad, Kelly J.
- In:
International journal of hospitality management
53
(
2016
),
pp. 30-41
Persistent link: https://www.econbiz.de/10011442988
Saved in:
49
The physical appearance of hotel guests : the impact on service providers’ communication and quality of service
Knežević, Mladen
;
Tomka, Dragica
;
Bizjak, Boštjan
; …
- In:
International journal of hospitality management
51
(
2015
),
pp. 8-14
Persistent link: https://www.econbiz.de/10011413936
Saved in:
50
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
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