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~isPartOf:"International journal of hospitality management"
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Affective events theory
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Arbeitsleistung
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Customer incivility
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Cheng, Bao
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Guo, Gongxing
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International journal of hospitality management
Journal of business ethics : JBE
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Journal of hospitality marketing & management
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International Journal of Contemporary Hospitality Management
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Journal of Consumer Marketing
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How do observing employees react to customer incivility toward colleagues?
Cheng, Bao
;
Guo, Gongxing
;
Kong, Yurou
;
Chen, Rui
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014324959
Saved in:
2
Does customer incivility undermine employees' service performance?
Cheng, Bao
;
Dong, Yun
;
Zhou, Xing
;
Guo, Gongxing
;
Peng, Yan
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293791
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