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~isPartOf:"International journal of hospitality management"
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Search: subject:"Customer's Satisfaction"
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Customer satisfaction
355
Kundenzufriedenheit
355
Dienstleistungsqualität
212
Service quality
212
Consumer behaviour
184
Konsumentenverhalten
184
Beziehungsmarketing
137
Relationship marketing
137
Hotel industry
119
Hotellerie
119
Gastronomie
90
Restaurant industry
90
Satisfaction
54
Emotion
51
Arbeitszufriedenheit
42
Customer service
42
Job satisfaction
42
Kundenservice
42
Beschwerdemanagement
33
Complaint management
33
Hospital
27
Krankenhaus
27
USA
25
United States
25
Viral marketing
24
Virales Marketing
24
Hospitality industry
23
Brand management
22
Gastgewerbe
22
Markenführung
22
Tourism employees
20
Tourismusberufe
20
Brand image
17
Markenimage
17
Service failure
17
Customer value
16
Kundenwert
16
Loyalty
16
Arbeitsverhalten
15
Work behaviour
15
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1
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Article
355
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355
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355
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1
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1
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English
355
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Han, Heesup
21
Jang, Soocheong
13
Mattila, Anna S.
10
Guchait, Priyanko
9
Hyun, Sunghyup Sean
7
Wong, IpKin Anthony
7
Law, Chun Hung Roberts
6
Back, Ki-Joon
5
Kim, Wansoo
5
Qu, Hailin
5
Xu, Xun
5
Ha, Jooyeon
4
Hanks, Lydia
4
Kim, Seongseop
4
Kim, Woo Gon
4
Lee, Jin-soon
4
Lee, Sanghyeop
4
Line, Nathaniel D.
4
Prentice, Catherine
4
Ryu, Kisang
4
Wu, Luorong
4
Yu, Jongsik
4
Ahn, Jiseon
3
Al-Ansi, Amr
3
Altinay, Levent
3
Assaf, A. Georges
3
Bai, Billy
3
Bilgihan, Anil
3
Chua, Bee-Lia
3
Gursoy, Dogan
3
Hua, Nan
3
Hwang, Jinsoo
3
Jung, Hyo Sun
3
Kim, Hyunsu
3
Lai, Ivan K. W.
3
Lee, Lindsey
3
Lee, Minwoo
3
Lu, Lu
3
Lynn, Michael
3
Madera, Juan M.
3
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International journal of hospitality management
Journal of retailing and consumer services
421
Journal of business research : JBR
301
The journal of services marketing
191
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
96
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
53
Journal of marketing
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
355
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355
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1
Augmented and virtual reality in hotels : impact on tourist satisfaction and intention to stay and return
Lim, Weng Marc
;
Jasim, K. Mohamed
;
Das, Madhumita
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457823
Saved in:
2
The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale
Cruz, Margarita
;
Hodari, Demian
;
Raub, Steffen P.
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457829
Saved in:
3
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
4
Veganism, a new hotel paradigm : exploring the attributes of vegan-friendly hotels and guest approach behaviors
Yu, Jongsik
;
Kim, Seongseop
;
Baah, Nancy Grace
;
Han, Heesup
- In:
International journal of hospitality management
117
(
2024
),
pp. -11
Persistent link: https://www.econbiz.de/10014457839
Saved in:
5
Evaluating impacts of the physical servicescape on satisfaction in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
6
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
7
Toward hospitable healthcare
Yesawich, Peter C.
;
Shoemaker, Stowe
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014334483
Saved in:
8
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
9
Reprint of: Satisfaction with life and perception of healthcare services
Arboleda, Ana M.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334764
Saved in:
10
Understanding the determinants of intention to stay at medical hotels : a customer value perspective
Chaulagain, Suja
;
Jahromi, Melissa Farboudi
;
Hua, Nan
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014334773
Saved in:
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