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~isPartOf:"International journal of hospitality management"
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Beziehungsmarketing
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Emotion
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Perspective taking
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Relationship marketing
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Dienstleistungsqualität
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Emotional labor
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Service quality
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Arbeitsgruppe
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Arbeitsverhalten
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Beschwerdemanagement
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Collectivism
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Complaint management
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Consumer behaviour
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Customer compensation
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Customer satisfaction
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Experience sampling method
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Hospitality industry
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Kundenservice
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Kundenzufriedenheit
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Leadership style
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Organizational behaviour
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Perspective-taking
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Self-sacrificial leadership
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Sense of power
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Service failures
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Lee, Stacy H.
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Lim, SangGon
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International journal of hospitality management
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
5
Journal of management
4
Journal of business and psychology
3
Auditing : a journal of practice & theory
2
Group & organization management : an international journal
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Group decision and negotiation
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International Journal of Gaming and Computer-Mediated Simulations (IJGCMS)
2
Jena Economic Research Papers
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Journal of business ethics : JBE
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Journal of business ethics : JOBE
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Journal of business research : JBR
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Journal of business venturing
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Judgment and Decision Making
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Leadership & organization development journal
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Personnel review
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South Asian journal of management : SAJM
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Asia Pacific journal of human resources : APJHR
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Asian business & management
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Business & society
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CESifo Working Paper
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CESifo working papers
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Contemporary accounting research : the journal of the Canadian Academic Accounting Association
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Cornell hospitality quarterly : CQ
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Creativity and innovation management
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Cross cultural management : an international journal
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Discussion paper / NHH, Department of Economics
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Emerging markets review
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Emerging markets, finance and trade : EMFT
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Entrepreneurship research journal : ERJ
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Erasmus journal for philosophy and economics : EJPE
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European business review
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Human relations : towards the integration of the social sciences
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Human resource management journal
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IDB Working Paper Series
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International Journal of Forecasting
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International Journal of Human Capital and Information Technology Professionals (IJHCITP)
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International journal of human resource management
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International journal of human resources development and management : IJHRDM
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International journal of organization theory and behavior
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1
Enhancing teamwork in the hospitality industry : the importance of empathy
Jung, Hyojung
;
Lee, Stacy H.
;
Lim, SangGon
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439949
Saved in:
2
Does organizational collectivist culture breed self-sacrificial leadership? : testing a moderated mediation model
Liu, Xin
;
Wen, Ji
;
Zhang, Lu
;
Chen, Yushuai
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495048
Saved in:
3
A within-level analysis of the effect of customer-focused
perspective-taking
on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey
;
Madera, Juan M.
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
Saved in:
4
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based
perspective-taking
Lee, Lindsey
;
Guchait, Priyanko
;
Madera, Juan M.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Saved in:
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