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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"SpringerLink / Bücher"
~person:"Karwan, Kirk R."
~person:"Williams, Terry M."
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
SpringerLink / Bücher
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The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
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2
Now, let's make it really complex (complicated) : a systematic review of the complexities of projects
Geraldi, Joana
;
Maylor, Harvey
;
Williams, Terry M.
- In:
International journal of operations & production …
31
(
2011
)
9
,
pp. 966-990
Persistent link: https://www.econbiz.de/10009376775
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