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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~subject:"Callcenter"
~subject:"USA"
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Services marketing quarterly
7
The journal of services marketing
7
International journal of hospitality management
6
Psychology & marketing
6
Journal of service research : JSR
5
Academy of Management journal : AMJ
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European journal of operational research : EJOR
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Harvard-Business-Manager : das Wissen der Besten
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International journal of services and operations management
3
Journal of air transport management
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Journal of marketing theory and practice
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Journal of retailing and consumer services
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Personnel psychology : a journal of applied research
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SpringerLink / Bücher
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
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Faculty & research / Insead : working paper series
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ILR review : the journal of work and policy
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International journal of production economics
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International journal of retail & distribution management
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Journal of business research : JBR
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Journal of consumer behaviour : an international research review
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Journal of economics & management strategy : JEMS
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Journal of service management
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Journal of the Academy of Marketing Science
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Managing service quality : MSQ ; an international journal
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Technology mediated service encounters
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Working paper series / Center for Advanced Human Resource Studies
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(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
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Academy of Management learning & education : AMLE
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Advances in industrial and labor relations
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Anwendungen - Probleme - Wissen
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Applications of supply chain management and e-commerce research
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
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Bloomberg series
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British journal of industrial relations : BJIR ; an international journal of employment relations
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Building intuition : insights from basic operations management models and principles
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Business research quarterly : BRQ
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Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
2
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
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