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~isPartOf:"International journal of physical distribution & logistics management : IJPD & LM"
~isPartOf:"Maritime policy and management : MPM"
~person:"Boone, Christopher A."
~person:"Chang, Kuo-Chien"
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Dienstleistungsqualität
2
Logistics
2
Logistics provider
2
Logistics service quality
2
Logistik
2
Logistikdienstleister
2
Service quality
2
Beziehungsmarketing
1
Consumer behaviour
1
Consumer loyalty
1
Consumer satisfaction
1
Customer satisfaction
1
Customer service
1
Customer service survey
1
Einzelhandel
1
Express logistics
1
International expeditors
1
Kansei
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Kansei engineering
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Konsumentenverhalten
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Kundenservice
1
Kundenzufriedenheit
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Omni-channel
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Retail trade
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Boone, Christopher A.
Chang, Kuo-Chien
Perotti, Sara
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Mangiaracina, Riccardo
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Norrman, Andreas
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Wallenburg, Carl Marcus
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Lam, Jasmine Siu Lee
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International journal of physical distribution & logistics management : IJPD & LM
Maritime policy and management : MPM
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business
1
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ECONIS (ZBW)
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Investigating logistics service quality in omni-channel retailing
Murfield, Monique L. Ueltschy
;
Boone, Christopher A.
; …
- In:
International journal of physical distribution & …
47
(
2017
)
4
,
pp. 263-296
Persistent link: https://www.econbiz.de/10011648200
Saved in:
2
Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
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