//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of production economics"
~isPartOf:"Journal of service research : JSR"
~person:"Gabbott, Mark"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Consumer complaints"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
1
Competitive advantage
1
Complaint management
1
Customer integration
1
Customer service
1
Dienstleistungsqualität
1
Intelligence
1
Intelligenz
1
Kundenintegration
1
Kundenservice
1
Service quality
1
Wettbewerbsvorteil
1
more ...
less ...
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Gabbott, Mark
Gelbrich, Katja
3
Tsarenko, Yelena
3
Brady, Michael K.
2
Chen, Jing
2
Larivière, Bart
2
McColl-Kennedy, Janet R.
2
Patterson, Paul G.
2
Roschk, Holger
2
Van Vaerenbergh, Yves
2
Vermeir, Iris
2
Walsh, Gianfranco
2
Albrecht, Arne Keno
1
Amorim, Marlene
1
Basso, Kenny
1
Bearden, William O.
1
Beatty, Sharon E.
1
Blut, Markus
1
Boshoff, Christo
1
Brock, Christian
1
Capella, Michael L.
1
Casidy, Riza
1
Chen, Youhua
1
Cheng, T. C. E.
1
Demirag, Ozgun Caliskan
1
Diamantopoulos, Adamantios
1
Dong, Beibei
1
Dose, David
1
Du, Jiangang
1
Evans, Kenneth R.
1
Evanschitzky, Heiner
1
Fan, Xiucheng
1
Fang, Zheng
1
Feng, Tianjun
1
Gal, Iddo
1
Gentlemen, Gramercy
1
Gruen, Thomas W.
1
Grégoire, Yany
1
Guo, Lin
1
Gäthke, Jana
1
more ...
less ...
Published in...
All
International journal of production economics
Journal of service research : JSR
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotional intelligence as a moderator of coping strategies and service outcomes in circumstances of service failure
Gabbott, Mark
;
Tsarenko, Yelena
;
Mok, Wai Hoe
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 234-248
Persistent link: https://www.econbiz.de/10009266738
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->