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~isPartOf:"International journal of production economics"
~isPartOf:"Journal of service research : JSR"
~person:"Hill, Ronald Paul"
~subject:"service recovery"
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service recovery
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International journal of production economics
Journal of service research : JSR
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Antiservice as guiding maxim : tough lessons from a maximum security prison
Hill, Ronald Paul
;
Capella, Michael L.
;
Rapp, Justine M.
; …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10011433173
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