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~isPartOf:"International journal of production economics"
~isPartOf:"Psychology & marketing"
~person:"Chan, Hing Kai"
~person:"Lamberton, Cait"
~source:"econis"
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Chan, Hing Kai
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International journal of production economics
Psychology & marketing
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ECONIS (ZBW)
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There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://www.econbiz.de/10014338326
Saved in:
2
The role of digital techniques in organisational resilience and performance of logistics firms in response to disruptive events : flooding as an example
Gu, Xinbing
;
Chan, Hing Kai
;
Thadani, Dimple R.
;
Chan, …
- In:
International journal of production economics
266
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014440103
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