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~isPartOf:"International journal of production economics"
~person:"Yang, Yefei"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
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