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~isPartOf:"International journal of production economics"
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Beschwerdemanagement
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Complaint management
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Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
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Dienstleistungsqualität
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Dienstleistungssektor
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Chen, Jing
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Cheng, T. C. E.
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Huang, Lingchen
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Huang, Liujia
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Huang, Min
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Huang, Zongsheng
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Jin, Delong
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Lee, Peter K. C.
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Lei, Yongqin
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Li, Dan
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Melão, Nuno
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Meng, Xiaoge
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Reis, João
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Shi, Kuiran
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Tong, Tingting
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Xiao, Tiaojun
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Xing, Wan
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Xu, Xun
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Yan, Nina
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Yan, Yufei
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Yang, Danqin
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International journal of production economics
Journal of business research : JBR
71
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
27
International journal of contemporary hospitality management
20
Journal of the Academy of Marketing Science
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
SpringerLink / Bücher
12
International journal of consumer studies
11
Journal of service research
11
Journal of marketing management : MM
10
International journal of quality and service sciences
9
Journal of service theory and practice
9
Journal of service theory and practice : JSTP
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Tourism management : research, policies, practice
8
Cogent business & management
7
Marketing intelligence & planning
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
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