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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of service management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Kundenservice"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Kundenservice
Customer satisfaction
198
Kundenzufriedenheit
198
Dienstleistungsqualität
133
Service quality
133
Beziehungsmarketing
75
Relationship marketing
75
Consumer behaviour
65
Konsumentenverhalten
65
Quality management
54
Qualitätsmanagement
54
Customer service
24
service quality
19
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
16
Service industry
16
Measurement
15
Messung
15
customer satisfaction
15
Arbeitszufriedenheit
14
Job satisfaction
14
Einzelhandel
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Emotion
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Retail trade
13
Satisfaction
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Online retailing
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Online-Handel
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Gesundheitsversorgung
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Gesundheitswesen
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Health care
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Health care system
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Services
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USA
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United States
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Viral marketing
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Virales Marketing
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Bank
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Customer experience
9
Dienstleistung
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24
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Edvardsson, Bo
2
Larivière, Bart
2
Tronvoll, Bård
2
Van Vaerenbergh, Yves
2
Akasheh, Sajad
1
Battal, Aslı
1
Başaran, Bülent
1
Boo, Je-Man
1
Brengman, Malaika
1
Chen, Martin
1
Cheng, Shuoxin
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Cheng, Yu-chi
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Chih, Wen-hai
1
Choung, Eun-Mi
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Cunha, Miguel Pina e
1
De Keyser, Arne
1
Frimpong, Kwabena
1
Gauquier, Laurens de
1
Groth, Markus
1
Hill, Sally Rao
1
Hsu, Li-chun
1
Hwang, Su-Young
1
Kamoche, Ken
1
Kim, Namwoon
1
Kim, Seung-Chul
1
Ku, Hsuan-hsuan
1
Kuo, Chien-chih
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Kwarteng, Albert Justice
1
Lin, Cheng-Yu
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Lin, Jiun-Sheng Chris
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Lukea-Bhiwajee, Soolakshna D.
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Mahr, Dominik
1
Marshall, Roger
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Mekoth, Nandakumar
1
Mennens, Kars
1
Minbashian, Amirali
1
Naidoo, Perunjodi
1
Nguyen, Helena
1
Odekerken-Schröder, Gaby
1
Ramseook-Munhurrun, Prabha
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International journal of productivity and quality management : IJPQM
Journal of service management
Managing service quality : MSQ ; an international journal
Journal of retailing and consumer services
47
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
36
Journal of service research
18
Journal of service research : JSR
18
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service theory and practice
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
International journal of business and economics
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
European journal of marketing : EJM
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
Tourism management perspectives : TMP
5
Australasian marketing journal
4
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ECONIS (ZBW)
24
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1
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
4
A meta-analysis of the relationship between service teamwork mechanisms and customer service outcomes
Yue, Yumeng
;
Zettna, Nate
;
Cheng, Shuoxin
;
Nguyen, Helena
- In:
Journal of service management
34
(
2023
)
5
,
pp. 941-969
Persistent link: https://www.econbiz.de/10014456519
Saved in:
5
Development and validation of instrument for service quality of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
Saved in:
6
Understanding nature of empathy through the lens of service encounter : a phenomenological study on FLE's
Sony, Michael
;
Mekoth, Nandakumar
;
Terisa, K. K.
- In:
International journal of productivity and quality …
23
(
2018
)
1
,
pp. 55-73
Persistent link: https://www.econbiz.de/10011861040
Saved in:
7
Poor and rich customers in the service encounter
Söderlund, Magnus
- In:
Journal of service management
28
(
2017
)
2
,
pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
Saved in:
8
Prioritisation of quality dimensions of after-sales technical services
Başaran, Bülent
;
Battal, Aslı
- In:
International journal of productivity and quality …
21
(
2017
)
2
,
pp. 245-263
Persistent link: https://www.econbiz.de/10011751189
Saved in:
9
Classifying customer requirements using Kano model and Kano map : the case of hospital services
Shahin, Arash
;
Akasheh, Sajad
- In:
International journal of productivity and quality …
21
(
2017
)
4
,
pp. 500-515
Persistent link: https://www.econbiz.de/10011816880
Saved in:
10
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
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