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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"International journal of services and operations management"
~person:"Abu-El Samen, Amjad A."
~person:"Negi, Rakshit"
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Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
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Mobile communications
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Mobilkommunikation
3
Service quality
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Telecommunications industry
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Telekommunikationssektor
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Ethiopia
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Äthiopien
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Befragung
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Customer service
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Customer value
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Ethiopian Telecommunications Corporation <Addis Abeba>
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Interview
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Jordan
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Jordanien
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Abu-El Samen, Amjad A.
Negi, Rakshit
Abu-Lail, Bayan N.
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Akroush, Mamoun N.
1
Atanasovski, Jane
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Banerjee, Sayan
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Bhasin, Harsh V.
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Buzdar, Muhammad Farooq
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Janjua, Saquib Yusaf
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Kamble, Sachin S.
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Migdadi, Abed-Allah
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Psychogios, Alexandros G.
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Raut, Rakesh D.
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International journal of quality & reliability management
International journal of services and operations management
African journal of economic and management studies : AJEMS
1
International journal of electronic customer relationship management : IJECRM
1
Services marketing quarterly
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ECONIS (ZBW)
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Mobile SERVQUAL : a comparative analysis of customers' an managers' perceptions
Abu-El Samen, Amjad A.
;
Akroush, Mamoun N.
;
Abu-Lail, …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 403-425
Persistent link: https://www.econbiz.de/10009748531
Saved in:
2
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit
- In:
International journal of services and operations management
7
(
2010
)
3
,
pp. 333-350
Persistent link: https://www.econbiz.de/10008798963
Saved in:
3
User's perceived service quality of mobile communications : experience from Ethiopia
Negi, Rakshit
- In:
International journal of quality & reliability management
26
(
2009
)
7
,
pp. 699-711
Persistent link: https://www.econbiz.de/10009525822
Saved in:
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