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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~isPartOf:"Service business"
~person:"Babin, Barry J."
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
5
Konsumentenverhalten
5
Einkaufszentrum
2
Emotion
2
Service quality
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Shopping center
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Babin, Barry J.
Prentice, Catherine
9
Quach, Sara
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Rokonuzzaman, Md
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Fernandes, Teresa
3
Harun, Ahasan
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Hollebeek, Linda D.
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International journal of quality & reliability management
Journal of retailing and consumer services
NBER working paper series
Service business
Journal of business research : JBR
1
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ECONIS (ZBW)
2
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Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.
;
Zhuang, Weiling
;
Borges, Adilson
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
Saved in:
2
Negative emotions, value and relationships : differences between women and men
Babin, Barry J.
;
Griffin, Mitch
;
Borges, Adilson
; …
- In:
Journal of retailing and consumer services
20
(
2013
)
5
,
pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
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