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~isPartOf:"International journal of quality & reliability management"
~person:"Abdullah, Firdaus"
~person:"Jääskeläinen, Aki"
~person:"Pekkola, Sanna"
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Dienstleistungsqualität
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Performance measurement
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Performance-Messung
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Abdullah, Firdaus
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International journal of quality & reliability management
The international journal of productivity and performance management : IJPPM
7
International journal of business performance management
5
International journal of public sector management : IJPSM
5
Measuring business excellence : the journal of organizational performance management
5
International Journal of Productivity and Performance Management
4
International Journal of Business Performance Management
2
International journal of business excellence
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Benchmarking : an international journal ; BIJ
1
Benchmarking: An International Journal
1
International Journal of Operations & Production Management
1
International Journal of Public Sector Management
1
International Journal of Quality & Reliability Management
1
International journal of business and systems research
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International journal of intelligent enterprise : IJIE
1
International journal of learning and intellectual capital : IJLIC
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International journal of production economics
1
International journal of production research
1
International journal of project management : the journal of The International Project Management Association
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International journal of public sector performance management
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International journal of services and operations management
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Journal of management & governance
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Journal of purchasing and supply management
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Gaining insights into the measurement of value in industrial service network
Saunila, Minna
;
Rantala, Tero
;
Ukko, Juhani
;
Pekkola, Sanna
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 478-493
Persistent link: https://www.econbiz.de/10011704838
Saved in:
2
Bank service quality (BSQ) index : an indicator of service performance
Abdullah, Firdaus
;
Suhaimi, Rosita
;
Saban, Gluma
; …
- In:
International journal of quality & reliability management
28
(
2011
)
5
,
pp. 542-555
Persistent link: https://www.econbiz.de/10009230305
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