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~isPartOf:"International journal of quality & reliability management"
~person:"Shahin, Arash"
~person:"Sharma, Piyush"
~person:"Staiger, Douglas"
~subject:"Dienstleistungsqualität"
~subject:"Interkulturelles Management"
~subject:"Konsumentenverhalten"
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Dienstleistungsqualität
Interkulturelles Management
Konsumentenverhalten
Customer satisfaction
2
Hotel
2
Hotel industry
2
Hotellerie
2
Kundenzufriedenheit
2
Prioritization
2
Service quality
2
AHP approach
1
AHP-Verfahren
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Analytic network process (ANP)
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Data envelopment analysis
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Data envelopment analysis (DEA)
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Multi-criteria analysis
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Multikriterielle Entscheidungsanalyse
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Performance measurement
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Performance-Messung
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Quality management
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Qualitätsmanagement
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Service quality (SQ)
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Service quality dimensions (SQDs)
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Shahin, Arash
Sharma, Piyush
Staiger, Douglas
Malik, Shahab Alam
3
Abdullah, Firdaus
2
Ahmad Jusoh
2
Bamford, David
2
Dabestani, Reza
2
Etemad-Sajadi, Reza
2
Fatima, Johra Kayeser
2
Husain, Khalid Sami
2
Izogo, Ernest Emeka
2
Kee, Fong Tat
2
Kumar, Mukesh
2
Mastrogiacomo, Luca
2
Mutum, Dilip S.
2
Myint Moe Chit
2
Prybutok, Victor R.
2
Qin, Hong
2
Saljoughian, Mohammad
2
Shabbir, Asma
2
Sik, Sumaedi
2
Subashini Ramakrishnan
2
Wong, Meng Seng
2
Abdulhabib, Abdulla Awadh
1
AbouRokbah, Safinaz
1
Abu-Daabes, Ajayeb Salama
1
Abu-El Samen, Amjad A.
1
Abu-Lail, Bayan N.
1
Adhikari, Arnab
1
Adot, Esther
1
Aggarwal, Vaibhav
1
Aghamiri, Seyed Ali
1
Ahlawat, Pardeep
1
Akhmedova, Anna
1
Akroush, Mamoun N.
1
Al Kuwaiti, Ibrahim A.
1
Al-Ajlouni, Mohammed Iqbal
1
Alarifi, Areej Abdulrahman
1
Alexiadou, Chrysi
1
Ali, Faizan
1
Alizadeh, Somayeh
1
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International journal of quality & reliability management
International journal of productivity and quality management : IJPQM
10
The journal of services marketing
9
NBER Working Paper
7
Working paper / National Bureau of Economic Research, Inc.
6
International journal of services and operations management
3
NBER working paper series
3
The TQM journal : the international review of organizational improvement
3
The journal of economic perspectives : EP ; a journal of the American Economic Association
3
Journal of business research : JBR
2
Journal of retailing and consumer services
2
Journal of service management
2
Measuring business excellence : the journal of organizational performance management
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
A Research Agenda for Service Marketing
1
Annual review of economics
1
Benchmarking : an international journal
1
Branding and sustainable competitive advantage : building virtual presence
1
Brookings papers on education policy
1
Brookings-Wharton papers on urban affairs
1
Economics of education review
1
Frontiers in health policy research
1
International journal of business information systems : IJBIS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international consumer marketing
1
Journal of management research
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The American economic review
1
The changing hospital industry : comparing not-for-profit and for-profit institutions
1
The international journal of productivity and performance management
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ECONIS (ZBW)
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Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
- In:
International journal of quality & reliability management
34
(
2017
)
4
,
pp. 530-548
Persistent link: https://www.econbiz.de/10011704863
Saved in:
2
Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza
;
Shahin, Arash
;
Saljoughian, Mohammad
; …
- In:
International journal of quality & reliability management
33
(
2016
)
2
,
pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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