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~isPartOf:"International journal of quality and innovation"
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Dienstleistungsqualität
7
Service quality
7
Quality management
6
Qualitätsmanagement
6
quality management
4
Bewertung
2
Dienstleistungssektor
2
Evaluation
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Service industry
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continuous improvement
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service quality
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Bangladesch
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Bankgeschäft
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Bauwirtschaft
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CI
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Customer satisfaction
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EFQM
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EFQM excellence model
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European Foundation for Quality Management model
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Al-Hemyari, Zuhair A.
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Al-Sarmi, Abdullah M.
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Anwar, Md. Rajib
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Backhouse, Chris J.
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Charalambides, Marios
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Christou, Petros
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Dastranj, Meysam
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Hossain, Muhammad Enayet
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Jaaron, Ayham A. M.
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Masud, A. K. M.
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Menicou, Michalis
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Mirghafori, Seyed Habibolah
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Rahman, Zillur
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International journal of quality and innovation
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
90
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
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1
Comparison between the UAE Government Excellence System, Malcolm Baldrige National Quality Award and European Foundation for Quality Management model : implications for excellence...
Salah, Souraj
;
Salah, Danial
- In:
International journal of quality and innovation
4
(
2019
)
3/4
,
pp. 121-131
Persistent link: https://www.econbiz.de/10012648724
Saved in:
2
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah
;
Takalo, Salim Karimi
; …
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Saved in:
3
A framework for fostering the quality of HEIs : data collection, evaluation, indication and validation
Al-Hemyari, Zuhair A.
;
Al-Sarmi, Abdullah M.
- In:
International journal of quality and innovation
3
(
2016
)
1
,
pp. 42-66
Persistent link: https://www.econbiz.de/10012648717
Saved in:
4
Survey on the usage of total quality management tools and techniques in Indian service industries : an empirical analysis
Talib, Faisal
;
Rahman, Zillur
;
Qureshi, M. N.
- In:
International journal of quality and innovation
2
(
2012/14
)
2
,
pp. 105-119
Persistent link: https://www.econbiz.de/10010361613
Saved in:
5
Quality evaluation of residential houses : the development of a real-time quality assessment tool
Menicou, Michalis
;
Vassiliou, Vassos
;
Charalambides, Marios
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10009791788
Saved in:
6
The effects of lean thinking on service workers value productivity: a conceptual framework
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of quality and innovation
2
(
2012/14
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10009791793
Saved in:
7
QFD for utility services : a case study of electricity distribution company DESCO
Anwar, Md. Rajib
;
Masud, A. K. M.
;
Abedin, Farhana
; …
- In:
International journal of quality and innovation
1
(
2009/10
)
2
,
pp. 184-195
Persistent link: https://www.econbiz.de/10008662596
Saved in:
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