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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of marketing"
~person:"Beatty, Sharon E."
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Employees’ decision making in the face of customers’ fuzzy return requests
Wang, Sijun
;
Beatty, Sharon E.
;
Liu, Jeanny
- In:
Journal of marketing
76
(
2012
)
6
,
pp. 69-86
Persistent link: https://www.econbiz.de/10009670264
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