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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of marketing"
~person:"Chebat, Jean-Charles"
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International journal of quality and service sciences
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A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
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