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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of retailing"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~isPartOf:"The journal of business & industrial marketing"
~subject:"Leistungsmotivation"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"Nachkaufmarketing"
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Leistungsmotivation
Customer service
49
Kundenservice
49
Dienstleistungsqualität
21
Service quality
21
Customer satisfaction
20
Kundenzufriedenheit
20
Consumer behaviour
18
Konsumentenverhalten
18
Beziehungsmarketing
17
Relationship marketing
17
Beschwerdemanagement
14
Complaint management
14
Einzelhandel
8
Retail trade
8
B-to-B-Marketing
5
Business-to-business marketing
5
Online retailing
5
Online-Handel
5
Dienstleistungssektor
4
Lieferantenmanagement
4
Salespeople
4
Service failure
4
Service industry
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Supplier relationship management
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Verkaufspersonal
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Contract theory
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E-commerce
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Electronic Commerce
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Frontline employees
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Lieferkette
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Product quality
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Product returns
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Produktqualität
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Supply chain
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Vertragstheorie
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Work motivation
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Aufsatz in Zeitschrift
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Angell, Robert J.
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Boyd, Eric
1
Dahlén, Micael
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Danaher, Tracey S.
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Holmqvist, Jonas
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Lunardo, Renaud
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Marder, Ben
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Sok, Keo Mony
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International journal of quality and service sciences
Journal of retailing
Management science : journal of the Institute for Operations Research and the Management Sciences
The journal of business & industrial marketing
International journal of hospitality management
5
Service business
3
The journal of services marketing
3
International journal of bank marketing
2
Journal of business research : JBR
2
Journal of marketing
2
Tourism management : research, policies, practice
2
Advances in developing human resources : ADHR
1
Australasian marketing journal
1
Cogent business & management
1
Cornell hospitality quarterly : CQ
1
European journal of marketing : EJM
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Innovation: organization & management : IOM
1
International journal of human resource management
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International journal of management and economics
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International journal of selection and assessment
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Journal of Asia Pacific business
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of service management
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Journal of service research
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Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Personnel review
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Qualitative research in accounting & management : QRAM
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The Cornell hospitality quarterly
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ECONIS (ZBW)
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1
Multiple psychological climates and employee self-regulatory focus : implications for frontline employee work behavior and service performance
Sok, Keo Mony
;
Danaher, Tracey S.
;
Sok, Phyra
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 228-246
Persistent link: https://www.econbiz.de/10014321977
Saved in:
2
How and why (imagined) online reviews impact frontline retail encounters
Marder, Ben
;
Angell, Robert J.
;
Boyd, Eric
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 265-279
Persistent link: https://www.econbiz.de/10014321993
Saved in:
3
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
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