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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~isPartOf:"Quality management journal : QMJ"
~person:"Latham, John R."
~subject:"Customer satisfaction"
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International journal of quality and service sciences
NBER Working Paper
Production and operations management : an international journal of the Production and Operations Management Society
Quality management journal : QMJ
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Healthcare performance excellence : a comparison of Baldrige Award recipients and competitors
Schulingkamp, Ronald C.
;
Latham, John R.
- In:
Quality management journal : QMJ
22
(
2015
)
3
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011309906
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