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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Confidence"
~subject:"Distribution channel"
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Search: "Customer relationship management"
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Confidence
Distribution channel
Beziehungsmarketing
263
Relationship marketing
263
Consumer behaviour
143
Konsumentenverhalten
143
Customer satisfaction
70
Kundenzufriedenheit
70
Dienstleistungsqualität
59
Service quality
59
Einzelhandel
40
Retail trade
40
Internet marketing
38
Online-Marketing
38
Social Web
33
Social web
33
Online retailing
29
Online-Handel
29
Customer integration
28
Kundenintegration
28
Customer value
27
Kundenwert
27
Brand management
26
Markenführung
26
Dienstleistungssektor
23
Service industry
23
USA
23
United States
23
Customer service
20
Kundenservice
20
Vertrauen
20
Brand image
18
Markenimage
18
E-commerce
17
Electronic Commerce
17
Beschwerdemanagement
16
Complaint management
16
Vertriebsweg
15
Marketing management
14
Marketingmanagement
14
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34
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34
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1
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1
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1
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1
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English
34
Author
All
Frasquet Deltoro, Marta
2
Verhoef, Peter C.
2
Abbes, Molka
1
Albaum, Gerald S.
1
Alves, Helena
1
Antia, Kersi D.
1
Basso, Kenny
1
Bell, Simon J.
1
Betancourt, Roger R.
1
Bezes, Christophe
1
Brodie, Roderick J.
1
Bruggen, Gerrit H. van
1
Chang, Chun-Wei
1
Chen, Mei Su
1
Chocarro, Raquel
1
Cortiñas, Monica
1
Costabile, Michele
1
Cuestas, Pedro J.
1
Das, Gopal
1
DeWitt, Tom
1
Donnell, Lisa
1
Eberhardt, Tim
1
Eisingerich, Andreas B
1
Elorz, Margarita
1
Esfidani, Mohammad Rahim
1
Falcão e Cunha, Joã
1
Falk, Tomas
1
Fisk, Raymond P.
1
Goudey, Alain
1
Hammerschmidt, Maik
1
Hofacker, Charles F.
1
Hollebeek, Linda D.
1
Huré, Elodie
1
Hutchinson, Karise
1
Iacobucci, Dawn
1
Jap, Sandy D.
1
Järvi, Pentti
1
Kenning, Peter
1
Khan, Imran
1
Kim, Yeolib
1
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Published in...
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International journal of retail & distribution management
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of retailing and consumer services
82
Journal of business research : JBR
52
Industrial marketing management : the international journal for industrial and high-tech firms
43
The journal of business & industrial marketing
23
Asia Pacific journal of marketing and logistics
21
International journal of hospitality management
20
The service industries journal
19
International journal of electronic marketing and retailing : IJEMR
17
Journal of retailing
17
Journal of strategic marketing
17
The journal of services marketing
14
Journal of business-to-business marketing
13
The international journal of bank marketing : IJBM
13
Cogent business & management
12
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
12
The international review of retail, distribution and consumer research
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of electronic customer relationship management : IJECRM
11
Journal of financial services marketing : JFSM
11
Journal of hospitality marketing & management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Journal of travel and tourism marketing
10
European journal of marketing : EJM
9
Journal of marketing channels : ... distribution systems, strategy, and management
9
Marketing intelligence & planning
9
SpringerLink / Bücher
9
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
8
Management science : journal of the Institute for Operations Research and the Management Sciences
8
Service business
8
Services marketing quarterly
8
International journal of contemporary hospitality management
7
International journal of electronic commerce : IJEC
7
Inventi impact: retailing & consumer services
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
7
Journal of service management
7
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ECONIS (ZBW)
34
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1
Digital content marketing's role in fostering consumer engagement, trust, and value : framework, fundamental propositions, and implications
Hollebeek, Linda D.
;
Macky, Keith
- In:
Journal of interactive marketing : a quarterly …
45
(
2019
),
pp. 27-41
Persistent link: https://www.econbiz.de/10011997974
Saved in:
2
The dark side of good reputation and loyalty in online retailing : when trust leads to retaliation through price unfairness
Riquelme, Isabel P.
;
Román, Sergio
;
Cuestas, Pedro J.
; …
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 35-52
Persistent link: https://www.econbiz.de/10012060911
Saved in:
3
The impact of adding online-to-offline service platform channels on firms' offline and total sales and profits
Zhang, Sha
;
Pauwels, Koen
;
Peng, Chenming
- In:
Journal of interactive marketing : a quarterly …
47
(
2019
),
pp. 115-128
Persistent link: https://www.econbiz.de/10012060948
Saved in:
4
Adding voice to the omnichannel and how that affects brand trust
Pagani, Margherita
;
Racat, Margot
;
Hofacker, Charles F.
- In:
Journal of interactive marketing : a quarterly …
48
(
2019
),
pp. 89-105
Persistent link: https://www.econbiz.de/10012129486
Saved in:
5
Exploring risks, advantages and interpersonal trust in buyer-salesperson relationships in direct selling in a non-western country
Poon, Patrick
;
Albaum, Gerald S.
;
Yin, Cheng-Yue
- In:
International journal of retail & distribution management
45
(
2017
)
3
,
pp. 328-342
Persistent link: https://www.econbiz.de/10011640130
Saved in:
6
Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik
;
Falk, Tomas
;
Weijters, Bert
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
Saved in:
7
Private sales clubs : a 21st century distribution channel
Betancourt, Roger R.
;
Chocarro, Raquel
;
Cortiñas, Monica
; …
- In:
Journal of interactive marketing : a quarterly …
37
(
2017
),
pp. 44-56
Persistent link: https://www.econbiz.de/10011658343
Saved in:
8
A meta-analysis of online trust relationships in e-commerce
Kim, Yeolib
;
Peterson, Robert A.
- In:
Journal of interactive marketing : a quarterly …
38
(
2017
),
pp. 44-54
Persistent link: https://www.econbiz.de/10011695178
Saved in:
9
Understanding loyalty in multichannel retailing : the role of brand trust and brand attachment
Frasquet Deltoro, Marta
;
Mollá Descals, Alejandro
; …
- In:
International journal of retail & distribution management
45
(
2017
)
6
,
pp. 608-625
Persistent link: https://www.econbiz.de/10011747850
Saved in:
10
Do channel integration efforts pay-off in terms of online and offline customer loyalty?
Frasquet Deltoro, Marta
;
Miquel, Maria-José
- In:
International journal of retail & distribution management
45
(
2017
)
7/8
,
pp. 859-873
Persistent link: https://www.econbiz.de/10011775727
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