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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Psychology & marketing"
~person:"Blut, Markus"
~subject:"Dienstleistungsqualität"
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Eliminating customer
experience
pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
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