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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Psychology & marketing"
~person:"Gruber, Thorsten"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Beziehungsmarketing
1
Consumer behaviour
1
Customer satisfaction
1
Customer service
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
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Personal banking
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Privatkundengeschäft
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Relationship marketing
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Service quality
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customer expectations
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customer satisfaction
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dyadic approach
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frontline employee behaviour
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laddering
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means-end approach
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retail banking
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service dominant logic
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service encounter
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service quality
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International journal of services, economics and management
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Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
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