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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Psychology & marketing"
~subject:"Dienstleistungsqualität"
~subject:"Persönlichkeitspsychologie"
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Dienstleistungsqualität
Persönlichkeitspsychologie
Beziehungsmarketing
130
Relationship marketing
130
Consumer behaviour
102
Konsumentenverhalten
102
Customer satisfaction
49
Kundenzufriedenheit
49
Service quality
39
Brand management
27
Markenführung
27
Brand image
23
Markenimage
23
Brand
18
Markenartikel
18
Social Web
15
Social web
15
Confidence
11
Vertrauen
11
Customer service
10
Emotion
10
Kundenservice
10
Online retailing
10
Online-Handel
10
Beschwerdemanagement
9
Complaint management
9
Einzelhandel
9
Retail trade
9
customer experience
9
Dienstleistungssektor
8
E-commerce
8
Electronic Commerce
8
Service industry
8
USA
8
United States
8
Viral marketing
8
Virales Marketing
8
customer engagement
8
customer satisfaction
8
Internet marketing
7
Online-Marketing
7
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Undetermined
25
Free
7
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Article
44
Book / Working Paper
1
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Article in journal
45
Aufsatz in Zeitschrift
45
Collection of articles of several authors
1
Sammelwerk
1
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English
45
Author
All
Cham Tat Huei
2
Walsh, Gianfranco
2
Yi, Youjae
2
Abdul Rahman
1
Affara, Israa B.
1
Akroush, Mamoun N.
1
Amar, Moty
1
Anwar, Sohail
1
Arnold, Mark J.
1
Ates, Zelal
1
Bakhshandeh, Ghasem
1
Bargoni, Augusto
1
Bauer, Brittney C.
1
Becker, Marc
1
Blaurock, Marah
1
Blut, Markus
1
Boon Liat Cheng
1
Büttgen, Marion
1
Carlson, Brad D.
1
Cheah, Jun-Hwa
1
Choi, Beom Joon
1
Chong, Han-Xi
1
Chow, Cheris W. C.
1
Chuah, Stephanie Hui-wen
1
Clark, Moira K.
1
Cossío-Silva, Francisco-José
1
Costa, Renato J. Lopes da
1
Cusin, Julien
1
Dawood, Shuhd A.
1
Dent, Michael M.
1
Dias, Álvaro Lopes
1
Easvaralingam, Yalini
1
Eisele, Anita
1
Eugene Cheng-xi Aw
1
Fam, Kim Shyan
1
Fazli, S. Mohamad
1
Flacandji, Michaël
1
Garbas, Janina
1
Giachino, Chiara
1
Godwin, Benny J.
1
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International journal of services, economics and management
Psychology & marketing
Journal of retailing and consumer services
201
International journal of hospitality management
136
Journal of business research : JBR
133
The journal of services marketing
106
The service industries journal
80
Journal of hospitality marketing & management
73
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Journal of service research : JSR
52
Services marketing quarterly
52
Journal of service management
47
Service business
46
Cogent business & management
37
Tourism management : research, policies, practice
36
Journal of service research
34
The TQM journal : the international review of organizational improvement
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of strategic marketing
30
Industrial marketing management : the international journal for industrial and high-tech firms
27
International journal of quality and service sciences
27
Asia Pacific journal of marketing and logistics
26
Journal of the Academy of Marketing Science
26
The international journal of bank marketing : IJBM
26
European journal of marketing : EJM
24
International journal of services and operations management
24
Journal of air transport management
22
Managing service quality : MSQ ; an international journal
22
International journal of quality & reliability management
21
Marketing intelligence & planning
21
Total quality management & business excellence
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service theory and practice : JSTP
19
International journal of electronic customer relationship management : IJECRM
18
International journal of productivity and quality management : IJPQM
18
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
18
Journal of marketing
17
Journal of Asian finance, economics and business : JAFEB
16
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ECONIS (ZBW)
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1
Eliminating customer
experience
pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
Saved in:
2
Ordinary customer
experience
: conceptualization, characterization, and implications
Heinonen, Kristina
;
Lipkin, Michaela
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1720-1736
Persistent link: https://www.econbiz.de/10014338320
Saved in:
3
Deciphering consumer commitment : exploring the dual influence of self-brand and self-group relationships
Bauer, Brittney C.
;
Carlson, Brad D.
;
Arnold, Mark J.
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2539-2558
Persistent link: https://www.econbiz.de/10014432499
Saved in:
4
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
5
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
6
How can customers cope with cognitive demands of professional services? : the role of employee coping support
Garbas, Janina
;
Blaurock, Marah
;
Büttgen, Marion
; …
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 867-887
Persistent link: https://www.econbiz.de/10014290866
Saved in:
7
Influence of personalisation and hedonic motivation on repurchase intention : the mediating role of customer
experience
and loyalty
Bakhshandeh, Ghasem
;
Sharifi, Sajad
;
Rezaei, Sayed Mohammad
- In:
International journal of services, economics and management
14
(
2023
)
1
,
pp. 42-57
Persistent link: https://www.econbiz.de/10014311179
Saved in:
8
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
9
How service design can improve the patient
experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
10
Is this really me? : investigating brand personality self-congruity on consumer behavior in video-based social media
Bargoni, Augusto
;
Giachino, Chiara
;
Gutuleac, Rada
; …
- In:
Psychology & marketing
41
(
2024
)
5
,
pp. 1115-1132
Persistent link: https://www.econbiz.de/10014530974
Saved in:
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