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~isPartOf:"International journal of services and operations management"
~isPartOf:"Journal of service management"
~person:"Buoye, Alexander"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Beziehungsmarketing
2
Relationship marketing
2
Satisfaction
2
Share of wallet
2
Consumer behavior
1
Consumer satisfaction
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Customer behaviour
1
Double jeopardy
1
Longitudinal data
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Loyalty
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Market share
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Buoye, Alexander
Aksoy, Lerzan
5
Keiningham, Timothy
3
Bloemer, Johanna M.
2
Cooil, Bruce
2
Hillebrand, Bas
2
Joosten, Herm
2
Lariviere, Bart
2
Malthouse, Edward C.
2
Sparks, Beverley
2
Wirtz, Jochen
2
Wu, Luorong
2
Abu Bakar Sade
1
Abu-ElSamen, Amjad A.
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Akroush, Mamoun N.
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1
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1
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1
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Anbuoli, P.
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Arora, Hitesh
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Arora, Padmasai
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Azilah Kasim
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1
Chang, Lan-Fang
1
Chen, Lisa Y.
1
Christ-Brendemühl, Sonja
1
Dash, Manoj Kumar
1
Daskin, Mustafa
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International journal of services and operations management
Journal of service management
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
The journal of services marketing
1
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ECONIS (ZBW)
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Perceptions are relative : a examination of the relationship between relative satisfaction medtrics and share of wallet
Keiningham, Timothy Lee
;
Cooil, Bruce
;
Malthouse, Edward C.
- In:
Journal of service management
26
(
2015
)
1
,
pp. 2-43
Persistent link: https://www.econbiz.de/10010504652
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2
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
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